Xfinity Stream app

I am completely losing my patience with the Xfinity Stream app. All of my TVs are smart TVs and for a couple of years now we have been using the Xfinity stream app. I have been patient, hoping that they would improve their app. But it is utter trash. Now the latest update has made it so whenever I click on a regular HD channel in the hundreds, it automatically takes me to channels in the thousands. On top of that it is always having audio issues and video streaming issues. Why is it that when I watch a football game on prime which still runs on your Internet it is much more clearer than any of the stream broadcast that you have. This is absolutely unacceptable especially as I pay almost $350 a month for your services. What are you going to do to fix this

Responses

BruceW

Gold Problem Solver

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26.4K Messages

1 year ago

... whenever I click on a regular HD channel in the hundreds, it automatically takes me to channels in the thousands ...

To turn that off, try setting:

(Home screen) / Settings / Playback Preferences / Format

to "All Available Formats" instead of "HD Preferred".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityArmand

Official Employee

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2.1K Messages

1 year ago

Hello there @user_808heh! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy to hear from you and want to assist in any way that we can in addressing your Xfinity Stream app concerns. No worries! You have reached out to the right team, and we are going to get things ironed out for you. With the app update, have you also updated the operating system on which you are accessing the app with?

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U

user_l4jnty

1 Message

I have just been set up with Infinity tv. However, every station I select has a message: SORRY, WE'RE HAVING TROUBLE CONNECTING. What is the status of this???!!! I don't want to watch only phone or computer.

11 months ago

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XfinityAirelle

Official Employee

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2.6K Messages

user_l4jnty

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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11 months ago

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Robron43

New Poster

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5 Messages

1 year ago

Our stream app had been working fine last night, I turned on it this morning and I can't watch anything, live tv or recordings. How long is it going to be down this time? Last fall it lasted only a few hours but it's way past a few hours now.

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user_f67654

Visitor

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2 Messages

1 year ago

I just did a comparison of watching Prime on Xfinity versus watching Prime with Apple TV. It seems obvious that watching Apple TV, which is direct from the Internet is much clearer and actually higher resolution. It appears that Xfinity may be compressing the data considerably to degrade the picture so much. Considering how much I pay for Xfinity I do not consider this a proper situation. On the other hand it may be possible that Prime’s technology is just inferior and it’s not due to willfulness on Xfinity’s part, but it just inadequacy of the hardware to transmit video in full resolution.

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