Contributor
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85 Messages
Xfinity Stream app on LG TVs: Closed Captions Always On 2023-11-29
This just started today 11-29-2023. Prior to today this has never happened.
Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still looked OK. I left the room for about 5 minutes and when I returned I noticed that closed captions were displaying on the screen!!!???
I had NOT changed any settings at all and they magically appear??
-I checked the settings in the app, still exactly as before showing closed captions are OFF.
-I checked the settings on the TV itself, and they were still OFF there also.
-I checked 5 channels, closed captions display on every channel.
-I turned on my other LG TV and launched the Stream app there, it also is now displaying closed captions...
-On the first TV, I uninstalled the app, turned off the TV, unplugged the TV and left it that way about 10 minutes. Plugged in the TV, turned it on, and did a fresh install of the Xfinity Stream app. I launched the app and logged in, still displaying closed captions even though the settings show them as off.
-And yes, I did turn them on to see what would happen, and they displayed, then turned them off again, and it still displays closed captions.
So, I assume they have made changes and did not test everything before implementing them (?).
1- I NEVER changed any settings on the TVs themselves
2- I NEVER changed any settings in the apps (any) on either TV
3-I do not have any other device connected to the TVs
4-I launched other apps (Max,Prime Video,Peacock,Brit Box,FreeVee,etc.) and they all work correctly - no closed captions
5-This just started today and as I said, I never changed anything and wasn't in the room when it started
This is really annoying and it would seem that they would notice it if they actually tested any app changes before putting them into production.
The Stream app on the TV is the latest since I just installed it today. It shows version 2.1.0, but I know most of the Stream app is really running off the servers and not on the local TV.
The LG TVs both have the latest version of WebOS that LG has put out.
- LG models 43UN7300AUD and 65UN8500AUJ
- WebOS version 5.5.0-1102 (jhericurl-jervisbay) update version 04.50.52.
Any ideas??
Thanks
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
11 months ago
**UPDATE 02/01/2024**
All,
Thank you for your continued patience. An update to fix this issue has been released. We are asking all impacted customers to ensure they have the latest version of the Xfinity Stream app on their television devices and retest. Please let us know if you are still experiencing this issue.
(edited)
17
Kaneooo
Frequent Visitor
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9 Messages
1 year ago
I just noticed the same issue. CC is on whenever I start the app. I can turn it off though but it comes back the next time
I open the app. Assuming this happened with some update? Any way to keep it off?
20
erm54
Contributor
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85 Messages
1 year ago
@Kaneooo my problem is it shows in the settings (both locations) in the app that it is off and so I can't turn it off. I've tried to set it on, they show up as you would expect. Then I go back and turn them off, but then it's still on... so it's on right now 100% of the time. As I said, very annoying. And it's only the Stream app on the LG TVs that is doing it. The Stream app on my phone is not.
12
KShell
New Poster
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12 Messages
1 year ago
I'm having the same issue on my LG and Samsung smart tvs.
3
user_t6f3qa
1 Message
1 year ago
I am having this issue as well, and it is annoying enough to switch to watching something on Netflix or Prime.
2
user_eir8g9
4 Messages
1 year ago
I have the same issue on 2 LG tv's.
0
user_282epk
1 Message
1 year ago
I am having the same issues with two TV's. A Samsung and LG. Closed caption started appearing on it's own on 11-29. I can turn it off, but the next time on turn on either TV and launch the Xfinity Stream app the CC is back on. Both TV's started doing this within a day apart. Software update glitch? Please help!
2
user_ff3v3p
1 Message
1 year ago
I am having this same issue with my Samsung TV as well.
0
user_nb5ueo
1 Message
1 year ago
I'm having the same issue with 3 LG TVs
1
user_soxvp9
1 Message
1 year ago
I am having same issues with my xfinity streaming app. The tv connected to cable has no issue. Not happening in other apps. Just xfinity streaming. Reinstalled app, rebooted, still shows cc when cc is turned off. This happened after internet outage the other day.
2
user_49dbfb
Visitor
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3 Messages
1 year ago
Same thing started happening to me on a Samsung and LG tvs. CC is turned off and it only happens with the xfinity stream app.
0
user_5ywnvr
1 Message
1 year ago
Having the same issue on my 2 Samsungs.
I hate CC!
0
drewm05
New Poster
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46 Messages
1 year ago
Same issues as you, and no changes made to anything. Like you, I also disconnected all connected devices to my tv.
My info:
OLED55CXPUA,
Web OS: 5.5.0-1102 (jhericurl-jervisbay)
LG says its "...some other input or device is causing this.".
Comcast/Xfinity keeps telling me to turn it off via my remote. They asked what APP's were affected and I told them ONLY Xfinity Streaming. Think they would listen? NO. My last call with Xfinity I was told they had turned off the Closed Captioning. They were in a rush to end the call, so I said f*** it. I'll call back later. I turned the tv on, waited then turned it back on. The result? CC was on, yet it was still "OFF" in the LG settings.
This issue only occurs in wifi and on "Xfinity Streaming".
The reps at Xfinity don't listen, don't understand, can't think, and are in a rush to disconnect/end all encounters. If and when they do ask for help, they are still lost and in a rush to end the encounter.
Any ideas?
Thanks!
3
0
drewm05
New Poster
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46 Messages
1 year ago
Have you had updates and corrections yet?
5
0
user_4jqtge
1 Message
11 months ago
Why does the CC continue to auto default on? It’s super annoying!
5