Xfinity Stream App Not Opening/Loading

This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly.

I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, reinstalling the app, and even running diagnostic tests through the main Xfinity app. Everything indicated that my internet connection and TV are working perfectly fine! Also, I double checked and the streaming app works without issue on my phone, so this seems to be a problem specific to the TV app itself.

Xfinity really needs to address and fix these ongoing bugs and inconsistencies. It’s unacceptable to pay this much and still be unable to reliably watch what I’m paying for. I’m highly dissatisfied with the performance and reliability of the streaming app.

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sherri_m

Contributor

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36 Messages

19 days ago

Were you able to find a solution? I'm having difficulty getting Xfinity stream to consistently load from my Samsung TV. The app works fine from our phones, tablets, laptops, and also from other TV's using a Roku device. I've done a soft reboot, unplugged the Samsung TV for 60 seconds, cleared cache and data, removed the app and reinstalled it, reset smarthub, etc. After each of these measures, the app will eventually load successfully, but only once. Xfinity customer support tells me that it's a Samsung issue, but I don't experience this problem with any other apps on the TV.

5

XfinityVictor

Official Employee

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1.8K Messages

sherri_m Hello, are you still having issues loading the Stream application on your Samsung TV?

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17 days ago

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user_cmiller63

Visitor

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2 Messages

I am unable to get the xfinity app to load on my Samsung tv.

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9 days ago

0

XfinityThomasA

Official Employee

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3K Messages

user_cmiller63 - Our team can help! Can you share a bit more about what you are expiencing and any troubleshooting steps you've taken already? What is the model TV you're using?

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7 days ago

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user_n7d162

Visitor

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1 Message

I have to uninstall the Xfinity stream app and then reinstall on the TV then it works, but after turning TV off, I have to go through the same process again 😢, if no fix soon, I'll be going back to YouTube TV.

David

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7 days ago

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XfinityAdrienne

Official Employee

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1.7K Messages

I completely understand the frustrations, and it certainly is not what we want for our customers @user_n7d162! We would be more than happy to further troubleshoot with you. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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