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Thursday, November 2nd, 2023 1:49 AM

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Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue. 

Question

 • 

Updated 

1 year ago

26.4K

117

user_7ccbhi

2 Messages

1 year ago

Tried all fixes. Shame on you Xfinity.

Note: This comment was created from a merged conversation originally titled Roku TV Xfinity Streaming App Broken

0

0

RosaCastro

2 Messages

1 year ago

The App keeps crashing on start on my Roku I’ve tried everything. It was working yesterday but not today

Note: This comment was created from a merged conversation originally titled Xfinity Stream Crash

0

user_c6f9ps

6 Messages

1 year ago

Was watching Xfinity Stream app and suddenly got bounced back to Roku home screen.. Now Xfinity app attempts to load, appears to be completed for a second, then quickly bounces back to Roku home screen. I have reset modem, removed app, reset system, added app back... no success.  Help!

Note: This comment was created from a merged conversation originally titled Xfinity Stream app

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user_fep0ce

2 Messages

I'm having the exact same issue.

1 year ago

0

user_igzlh1

3 Messages

Started failing here (MI) about 9:30 last night. C'MON Xfinity - fix it. Expecting refund for lost service days!!

1 year ago

0

user_rx9ci8

3 Messages

1 year ago

Mi app xfinity stream stop working, load the app and turn back to main menu, my tv is a brand Onn roku tv i used the app for years just tonight stop working pleas help

Note: This comment was created from a merged conversation originally titled Xfinity stream

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user_hkyx8v

10 Messages

1 year ago

I have two roku TVs. The Xfinity Stream has been working fine since I moved into my house 2 years ago. Tonight when I go to start the stream on either TV, the app starts normally goes to the main screen and almost immediately it shuts down and takes me back to the roku main screen. I have tried to reset the internet connection, reset the TV, reset my wifi, deleted the app and reinstalled it. Nothing seems to have worked. I have a cable box on an older TV, it works. It works on my mobile device. Roku points me to Xfinity and Xfinity tells me how to install the app, then points me to Roku. Many forums state basically cross you fingers and hope it corrects itself. I am looking for a bit more support 

Note: This comment was created from a merged conversation originally titled Xfinity stream shuts off after startup on roku

13

user_nb16k6

2 Messages

1 year ago

It loads and then kicks me out. There's no error code or anything. Just sends me right back to the Roku home screen. It's only been doing it about the last 2 hours.

Note: This comment was created from a merged conversation originally titled My Xfinity stream keeps kicking me out my Roku the last couple of hours

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Norvell1981

Visitor

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2 Messages

1 year ago

Have used this for many years and my Roku updated this morning and now the app on my Roku isn’t working it’ll load then kick me out of it and close. I’ve deleted app and redownloaded it and signed back in and it still does it. Is anyone else having this issue since the update?

Note: This comment was created from a merged conversation originally titled Stream app not working

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user_babw6l

5 Messages

I'm having the same issue 

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@Norvell1981 I am sorry to hear your Rokus are not working at this time. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Is your Roku up to date? I would start by rebooting your modem. Ensure that Roku is linked to the same network as your Xfinity device. Once confirm can you reset your Roku account credentials and re-login.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_s4qohq

10 Messages

1 year ago

I think I'll be getting Roku credit for this. Xfinity credit as well!  EVERYONE REMEMBER make sure get credit for all even short timing, and on both sides!  

Note: This comment was created from a merged conversation originally titled Xfinity not working with roku...

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mjthompson1

Visitor

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2 Messages

1 year ago

Xfinity stream not working on roku tv

any idea how to fix it, I've updated the app as well as the TV and restarted the device, I don't know what else to do 

Note: This comment was created from a merged conversation originally titled Xfinity stream not working on roku tv

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0

user_kzfibw

2 Messages

1 year ago

This evening I was watching Xfinity on the Xfinity Stream app on Roku, when all of the sudden the app crashed around 10:00 Pacific time. I tried to open the app again several times and it just keeps crashing while trying to load. I tried going in to the app options to restart the app, but the option to restart the app with no longer listed in the options menu. I have several Roku devices and attempted to open the app on all my Roku devices and the app continually crashes. I am noticing on this forum I am not the only one experiencing this issue. As a loyal customer for a decade I expect someone from Xfinity to reach out to me with an exclamation of what is going on with the app.

Note: This comment was created from a merged conversation originally titled Xfinity Stream Crashing On Roku

12

applehazar

Contributor

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327 Messages

I have the same issue morning of 11/2/23.  Comcast are you working?

1 year ago

0

user_bl9rz1

2 Messages

Experiencing the same thing.

I deleted the app, reinstalled and it still crashes.

1 year ago

0

user_alepde

4 Messages

Same issue today 11/2. 

1 year ago

0

user_s8476n

2 Messages

I have the same issue on all my TVs.  Have reinstalled, rebooted.  Also, rebooted modem and router.  App opens and crashes after about 5 seconds.

1 year ago

0

jrushford21

Visitor

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2 Messages

Same here.  I have 3 Rokus and on all three, the cfinity app started crashing last night on 11/1/2023

1 year ago

user_axc1kr

3 Messages

1 year ago

My Xfinity app stopped working on Roku. I restarted Roku and even reloaded the Xfinity app. Neither of these actions resolved the problem. Any ideas?

Note: This comment was created from a merged conversation originally titled Xfinity app stopped working on Roku

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user_b48b34

Visitor

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6 Messages

1 year ago

When I click on xfinity stream it says connecting, once it goes to app it immediately goes back to roku home

Note: This comment was created from a merged conversation originally titled Xfinity app not working on roku

4

Tpma718

Visitor

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2 Messages

You are not alone. I tried all the standard troubleshooting which means this is a software issue. 

1 year ago

0

user_oi2g17

2 Messages

I am having this exact same problem. It started last night, and I cannot tell you how many times I uninstalled and reinstalled the app, and unplug the Roku with it and plugged it back in. Has anybody found a solution to this problem?

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @Tpma718. Thank you for reaching our over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App. There was a know issue that our dedicated engineers were able to get corrected. Please let me know if you're still experiencing any issues with the Xfinty Stream App on your Roku boxes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_oi2g17, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nhbi2m

2 Messages

1 year ago

I reinstalled app on Roku.  When it opens it immediately closes and goes back to Roku screen. Happens on all of my 4 Roku devices.  App opens fine on my phone   All worked fine yesterday.  I updated Roku also  still won’t launch 

Note: This comment was created from a merged conversation originally titled Stream app won’t launch on roku

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0

user_9536bf

Visitor

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12 Messages

1 year ago

I’ve been connecting just fine to Xfinity and last night when I tap the app it just resets itself back to the Roku main screen and won’t open Xfinity.. please help

Note: This comment was created from a merged conversation originally titled Roku Xfinity streaming issue

2

0

user_zjlqt0

2 Messages

Same problem here. It worked fine yesterday. 

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @user_zjlqt0. Thank you for reaching our over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App. There was a known issue that our dedicated engineers were able to get corrected. Please let me know if you're still experiencing any issues with the Xfinty Stream App on your Roku device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Mrsdemory

Visitor

 • 

4 Messages

1 year ago

On my roku tv I try to open xfinity streaming and it goes right back to home screen.   Tubi tv works for a bit then closes and goes home screen.  Customer are paying way to much for this [Edited: "Language"] service!

Note: This comment was created from a merged conversation originally titled Why is my roku tv not working again with xfinity

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Mrsdemory

Visitor

 • 

4 Messages

I can't even report an outage because according to xfinity everything looks good, wrong!!! [edit inflammatory]

(edited)

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @Mrsdemory. Thank you for reaching our over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App. There was a known issue that our dedicated engineers were able to get corrected. Please let me know if you're still experiencing any issues with the Xfinity Stream App on your Roku device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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