Visitor
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11 Messages
xFinity app freezes on firestick
Cut the cord and was assured that the streaming app would work on the firestick. The only app I have trouble with on the firestick. I was surprised that this app is still in its beta phase. Programs randomly freeze for about 20 or 30 seconds. I've contacted Xfinity three times. Each time they have assured me the technical team would contact me which has not happened. Recently they argued with me that the app was not beta, which is absurd as it states it right on the app logo. In any event, I update and restart my firestick daily, the problem continues, and xfinity cannot offer any resolution. Questioning the value of xfinity outside of internet service.
XfinityBillie
Official Employee
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3.5K Messages
4 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you've been experiencing issues with the Stream app on your Firestick. I would be more than happy to review the account and any tickets to see if we have been able to determine the reason for the freezes. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_b263f7
Visitor
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9 Messages
3 years ago
I am also having freezing issues with the streaming app on the firestick. It is the most annoying thing. I will happen a couple times per hour. Starting to make me think I made a mistake switching to xfinity for streaming.
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user_adeca4
Visitor
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1 Message
3 years ago
I am also having constant freeze issues with the xfinity stream app on my firestick. I have no streaming issues with any other apps on my firestick. I have tried rebooting the cable modem, unplugging both the tv and the firestick as well reinstalling the xfinity app on the firestick. But all these have not helped the app freezes every 10minutes for about 10 to 15 seconds. Very annoying!
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user_8d49dd
Visitor
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1 Message
3 years ago
I was assured the same thing and I too only have issues with the Xfinity Live streaming app. And it clearly states "Beta" on the app! Everything works great on my Firestick except for the Xfinity app. It freezes constantly and is driving me mad! I'm at a loss as to what to do with and I'm considering cutting my Xfinity TV services completely. The internet service is great and I have no complaints about that service. But their streaming services is a complete flop on their end. Why market something that doesn't work?
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user_68eef8
Visitor
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3 Messages
3 years ago
Why can’t you just post a solution instead of asking for a direct message ?
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user_28bdac
Visitor
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4 Messages
3 years ago
I started using the beta app in November 2021 when i moved into my new home. I have experienced the app freezing
since then. I have worked with technical support on numerous occasions without any resolution. Obviously this has been a very frustrating experience especially since the techies can’t offer a solution. I have started looking at alternatives. 🤞
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user_b263f7
Visitor
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9 Messages
3 years ago
Clearly this app is not ready for prime time. Actually it is not ready at any time. There are so many bugs and zero fixes released. I have never seen a company treat a product so poorly.
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