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user_39f0d7
1st Topic

Visitor

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2 Messages

Saturday, August 13th, 2022 9:29 PM

Closed

Won’t allow login on new ipad

Have been using stream all for years on 6th gen iPad. Loaded onto new 9th gen iPad, enter login, password and 2FA code, and it kicks me right back to the initial login screen. Have reinstalled several times but cannot successfully log in. Any help would be appreciated.

Question

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Updated 

3 years ago

663

4

0

CCJamie

Problem Solver

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322 Messages

3 years ago

@user_39f0d7 Hello, are you still having trouble with the Xfinity Stream app on your iPad? Are you connected to your in-home Wi-Fi network when trying to use the app?

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user_39f0d7

Visitor

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2 Messages

@XfinityJamie​ yes to both questions.

3 years ago

0

user_b01a01

Visitor

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1 Message

@XfinityJamie​ I am also unable to log in on the app now.  I reset my Xfinity PW on the website and confirmed my Xfinity ID…

3 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

How many devices have you tried to login on and this didn't work? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCJennifer

Problem Solver

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743 Messages

Hello @user_b01a01! We hate to hear you're having trouble logging in. Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_52c906

Visitor

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2 Messages

3 years ago

Have you had any luck.   I have the same exact problem.    I even tried logging onto the xfinity wifi and that kicks me out as well to the sign in screen. 

Can someone from xfinity help me as well

1

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XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for reaching out to us here on our Xfinity Forums. I can definitely help you with finding a resolution. I know I love being able to use my Stream app to catch up on my favorite shows! I see that you have already sent us a DM and will be happy to continue assisting you there. Just a reminder though that sending unsolicited DMs is a violation of our Forums Guidelines. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Saints_FAN

Visitor

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1 Message

3 years ago

Hi

I had the same problem.  Please unblock cookies & pop-ups under Settings for Safari (that is my primary browser) on iPad.

It worked for me after that.

Good luck!

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user_52c906

Visitor

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2 Messages

3 years ago

XFinity you FAILED.   I sent a DM and no one responded.   I went into your stores and no employee was able to help.   Why am I paying 300 dollars a month and can't even get support.

I ended up fixing the problem myself, but you are the experts. 

Instead of worrying about social justice concentrate on supporting what you sell and making it more affordable 

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