Visitor
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1 Message
tvapp-00331
tvapp-00331 - This is a known issue for Comcast/ Xfinity customers and it’s disappointing that y’all have yet to fix the issue. Yet you expect your customers to pay you all monthly!!!
Visitor
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1 Message
tvapp-00331 - This is a known issue for Comcast/ Xfinity customers and it’s disappointing that y’all have yet to fix the issue. Yet you expect your customers to pay you all monthly!!!
CCAntoine
Retired Employee
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1.4K Messages
3 years ago
Hello, user_fb81d3! Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'd also be frustrated if my i kept getting that tvapp-00331 error code. The truth is the Xfinity Stream App is still in Beta so the well-known bugs like this are still being tested and corrected. Eventually it will be fixed for all users over time. The good thing is that the Xfinity Stream App is a free feature with Xfinity Cable services so it's not something that anyone is paying for.
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user_ec05f1
Visitor
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3 Messages
3 years ago
I've had the same problem for a year. Clearly Xfinity doesn't want us to use the streaming app since they're not investing in fixing these bugs.
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user_ct_b3658a
Visitor
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3 Messages
3 years ago
I noticed this error for the first time trying to stream my recording of a Patriots game 2-3 weeks ago. I ended up having to stream on my phone, which worked fine. Last week's saved recording streamed fine. Then today's game will not work after minute 2. Tried all the usual suggestions. Restarted Roku. Made sure Roku was up to date. Removed the Xfinity app. Installed app again, signed in and still same problem. Game streams fine on phone or laptop.
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