TVAPP-00231 only on 1 station of Xfinity Streaming app

Hey there, thanks for taking the time to reach out through our community forums! That definitely sounds like a confusing error, I apologize. When you mention that you're able to record it on the DVR, is this one of our physical set-top boxes, or do you mean using the DVR function through the Xfinity Stream app?

the DVR function on the xfinity stream app. 

Last night I could not watch Nova on PBS, but now it plays fine on the streaming DVR. This works on multiple shows at different days and times.

Ok, so you recorded Nova, you could not watch it on your TV box, but you can watch it through the stream app on mobile, pc, or some other device. Is that correct?

I do not have a cable box. Streaming local stations on the "xfinity stream" app with Roku.

Yes, I recorded Nova with the streaming app DVR last night and now I can watch it on my tv. Could not watch it live, got the TVAPP-00231 when trying to watch live.

Ok. Thank you for clarifying. You normally are able to watch PBS live through the stream app on your Roku, correct? Have you tried watching and recording before this time?

Hello user_w5pk8l thank you so much for adding your voice to this conversation here on our Forums! Are you seeing the same TVAPP-00231 error as well, and is this only on one of the KVIE channels? If not, what other codes/error messages are you seeing? 

Hello @brusoft, I wanted to provide you with some context to kick things off. I popped onto my Roku to check my PBS channel, and mine is working. The reason this information is important is that it plays into how our triage team handle repairs. You have to first think about how many people use a Roku to access the Xfinity stream app, then consider how many customers actually watch the PBS channel on a frequent basis, and the last train of thought would be just how many of those customers are in your area. When you take on things from that view point you can understand that the issue may be limited to a small population. Which can make it difficult to determine the root cause of the issue. At this time, the partiucular issue mentioned in this post is not being rerported as a known issue. 

With that being said we can work through some troubleshooting, and if all else fails make sure this gets in front of the right team for repair. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:
 Click "Sign In" if necessary
 Click the "Direct Messaging" icon 
 Click the "New message" (pencil and paper) icon
 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it.

Hey @brusoft, were you able to find this link they are talking about above? I can't.

@XfinityJustinM​ Thank you for the detailed response and that the streaming of PBS on your Roku device works, it gives me some hope.  I have sent a Direct Message to Xfinity Support as you suggested, however I pressed enter before giving my name and address.  I was signed in and did mention I was in the Sacramento, CA.  I would hope if they need my specific location they will DM me back.

@user_mla62​ Yes, I found the link and sent the message. FYI, the link is at the top right of the forum page to the left of your account icon.

@XfinityJustinM​ The issue still has not been resolved, nor have I heard anything from my direct message to Xfinity Support.  I understand you can watch PBS from your ROKU device, however, I don't know where you are located.  Based on the forum entries I've seen it seems it might be limited to Sacramento.  Maybe someone from the Xfinity Team located in Sacramento could give it a try and share their results.

I've already done this and am tired of repeating steps that don't work. I've contacted someone this way and got nowhere.

I found a [Edited: "Profanity"] work around.

Find the shows you want to watch with the guide.

Set it to record.

Go back to the home screen and select Saved and the show.

This works immediately. And now that it is a recording, I have pause and rewind capability. 

I'm having the same problem and it is only when watching FOX News on channel 820. Does not happen on iphone or ipad devices. Only occurs on TVs with ROKU.

This crazy workaround works for me.
Using the Xfinity Stream app
Find the shows you want to watch with the guide.
Set it to record.
Wait a minute to give their DVR app time to start recording the show. Less than a minute.
Go back to the guide screen and select Saved.
The program should be listed, and you can select it to start watching.
Bonus: Now that it is a recording, you have pause and rewind capability. 

I know what shows I want to watch and setup recording options in the guide so the programs will start on time and not go through this every time. You still need to give it a minute to get the program loaded before starting or you get different playback error. Wait a little longer and try again.

Hope this works for you.

I am NOT an Xfinity employee. Just another disappointed customer like you.

PS: The Xfinity fix was just a futile loop of insanity. How many times can you power cycle your modem, router, streaming stick,tv, and delete and reload the Xfinity Streaming app before you pull your hair out.

@user_fzlu9x​ I removed/deleted the app (second time) and re-authorized the app.  Seems to be working.