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Monday, January 13th, 2025 3:44 AM

TVAPP-00195 Samsung Tv

Hi, I am having trouble loading the Xfinity Stream app on my Samsung tv. I’ve done my research online and there are multiple people who have experienced the same issue with no resolution in the Xfinity & Reddit threads. The issue is not the TV but the Xfinity app itself.

I did the troubleshoot issues of 

1. Sign out of the Xfinity Stream App, then log back in. 

2. Delete the Stream App channel, then re-install it. This will require you to sign in again. 

 

3. Perform a Modem Refresh using the Xfinity App. If you have X1 cable boxes, a System refresh on the main cable box is also recommended.

4. Restarting TV.

and none of it worked. The tv is relatively new, the app is updated, we just got X1 today. The only way it works is if I airplay from my phone’s app, but I want the app to work on my Samsung tv, please, thank you.

Official Employee

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3K Messages

3 months ago

Hey there, oposadas, thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity Stream app on your TV. We definitely want you to be able to use the Stream app on your TV. Are you still having this same issue with the same error message?

 

2 Messages

@XfinityJeniece

TVAPP-00195 Samsung Tv

Hi, I am having trouble loading the Xfinity Stream app on my Samsung tv. I’ve done my research online and there are multiple people who have experienced the same issue with no resolution in the Xfinity & Reddit threads. The issue is not the TV but the Xfinity app itself.

Official Employee

 • 

1.7K Messages

@user_tatqyw Sorry about the trouble with the Xfinity Stream app. Please review this article: https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs to ensure your TV is compatible with our Xfinity Stream app.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

2 months ago

I am having the same issue and was told that I actually need the zumo (sp?) box attached to the TV for the app to work. I don't know why, since it is supposed to be a streaming app, but that is what customer service told me. 

Official Employee

 • 

1.7K Messages

Hey @user_jso5td, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream and XUMO services. I would be more than happy to offer my assistance looking into this further for you.

 

Could you please provide a detail's description of the issues at hand so we can best assist? Hope to hear from you soon so we can help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

My issue has still not been resolved

2 Messages

2 months ago

Starting in January 2025, I am having the same issue as well. I tried troubleshooting with both Xfinity and Samsung with no resolution. It's very frustrating. 

2 Messages

As of this week, the issue has been resolved. Xfinity Stream now successfully loads on my Samsung Smart TVs. Perhaps they fixed the bug.

3 Messages

I just tried it again and it's still not working on mine. 

Official Employee

 • 

3K Messages

Hey there, user_jso5td, thanks for reaching out through Xfinity Forums regarding the issues with the app! Have you tried any troubleshooting on your end to resolve the issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

2 months ago

TVAPP-00195 Samsung Tv

Hi, I am having trouble loading the Xfinity Stream app on my Samsung tv. I’ve done my research online and there are multiple people who have experienced the same issue with no resolution in the Xfinity & Reddit threads. The issue is not the TV but the Xfinity app itself.

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