1 Message
TVAPP-00195 Samsung Tv
Hi, I am having trouble loading the Xfinity Stream app on my Samsung tv. I’ve done my research online and there are multiple people who have experienced the same issue with no resolution in the Xfinity & Reddit threads. The issue is not the TV but the Xfinity app itself.
I did the troubleshoot issues of
1. Sign out of the Xfinity Stream App, then log back in.
2. Delete the Stream App channel, then re-install it. This will require you to sign in again.
3. Perform a Modem Refresh using the Xfinity App. If you have X1 cable boxes, a System refresh on the main cable box is also recommended.
4. Restarting TV.
and none of it worked. The tv is relatively new, the app is updated, we just got X1 today. The only way it works is if I airplay from my phone’s app, but I want the app to work on my Samsung tv, please, thank you.
XfinityJeniece
Official Employee
•
3K Messages
3 months ago
Hey there, oposadas, thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity Stream app on your TV. We definitely want you to be able to use the Stream app on your TV. Are you still having this same issue with the same error message?
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user_jso5td
3 Messages
3 months ago
I am having the same issue and was told that I actually need the zumo (sp?) box attached to the TV for the app to work. I don't know why, since it is supposed to be a streaming app, but that is what customer service told me.
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user_1qzvlk
2 Messages
3 months ago
Starting in January 2025, I am having the same issue as well. I tried troubleshooting with both Xfinity and Samsung with no resolution. It's very frustrating.
3
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user_tatqyw
2 Messages
3 months ago
TVAPP-00195 Samsung Tv
Hi, I am having trouble loading the Xfinity Stream app on my Samsung tv. I’ve done my research online and there are multiple people who have experienced the same issue with no resolution in the Xfinity & Reddit threads. The issue is not the TV but the Xfinity app itself.
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