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user_d1lisa
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Thursday, October 3rd, 2024 5:43 PM

Streaming

Suddenly, every channel I try to watch that have been watching for years says I’m not subscribed.

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2 months ago

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user_i2vx4m

1 Message

2 months ago

Same. And some channels I’ve watched for years are gone. Scheduled maintenance in my area is not until early tomorrow morning so what gives?

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sog3

New Poster

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2 Messages

Same here, but it will let me watch anything that I saved. Apparently I  now need a subscription to watch local broadcast channels. 

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2 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_i2vx4m! This has been identified as a known issue. Thankfully, our awesome engineers have identified an account refresh signal should resolve this issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely send an account refresh signal. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

Hi @sog3 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the subscription error. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing the subscription error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_lv6zdf

3 Messages

2 months ago

I'm having the same issue here, too. All of my channels were working this morning, and now it tells me I need to subscribe to them.

1

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XfinityMarcos

Official Employee

 • 

1.9K Messages

Hey there user_lv6zdf, are you seeing this issue over the Stream app, your TV box, or both? Once we're on the same page and understand the full scope we can roll up our sleeves and get to work on a resolution for you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_29qfhv

1 Message

2 months ago

Same issue asking me to subscribe

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XfinityDemitrius

Official Employee

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1.4K Messages

Hey @user_29qfhv, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services.

 

We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience.

 

Have you attempted to power cycle the set-top box by unplugging the device for 20-30 seconds and plug it back in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityDemitrius

Official Employee

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1.4K Messages

2 months ago

Hey @user_d1lisa, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services.

 

We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience. 

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