richard281's profile

Regular Visitor

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15 Messages

Tue, Sep 14, 2021 12:07 PM

Streaming on WiFi I'm getting "Connect to in-home WiFi to watch" message and sound issues.

Hi, I was trying to use Xfinity Stream app to watch live TV on my desktop computer. Whenever I click on some channels, I get this "Connect to in-home WiFi to watch" message. I am at home, and connected to my home WiFi and sometimes ethernet. I belive my modem registered since I am renting it from Comcast.

My second problem is when I switch channels I loose sound and I need to close and restart my browser. This also happens when my computer goes into sleep mode and I wake it up.

Visitor

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3 Messages

4 m ago

Good Luck I had the same issue as have lots of other people.  It is clearly a problem with the app but they won't acknowledge it.  They will just blame you then offer to send a tech out for an additional cost to fix it.

richard281

Regular Visitor

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15 Messages

@user_2ad387 Thank you

richard281

Regular Visitor

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15 Messages

4 m ago

This is really irrating issue, I'll be watching CBS and all sudden it stops and goes into the 'Connect to in-home WiFi to watch'. I am already connected to WiFi with my ethernet cable disconnected from my desktop. I would appreciate any solutions that someone might have.

Visitor

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3 Messages

4 m ago

They somehow provision your Roku or Firestick in the app and identify what is it's home network.  There is something wrong with this provisioning.  I spent 3 days dealing with them and they finally said must a  problem with your Roku.  I said it is happening on both Roku and Firestick, and the only thing in common is the app.  I finally got tired of dealing with them, knowing it was an issue on their end but the would not do anything about it.  I went out and bought another Roku and Firestick, installed the app which did the provisioning again, and everything worked.  I could not get it to work on a device that they had previously provisioned even with doing a factory reset on the device.  So long story short it is a provisioning issue in the app, they won't acknowledge it.  Hopefully my new devices don't run into the same issue again.

richard281

Regular Visitor

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15 Messages

@user_2ad387 zI'm not using a Roku or Firestick but it sounds like I need to get one vs. trying to stream directly from Windows Destop browser to my 2nd monitor. Thank you for the reply.

Visitor

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3 Messages

Sorry, I missed that you were streaming on your PC.  Have you loaded the app and tried it on your phone or tablet?  If the same thing happens have you restarted your cable modem?

richard281

Regular Visitor

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15 Messages

I haven't tried my tabley yet and the modem was restarted when we lost all Xfinity services on Monday due to Hurricane Larry. Thank you for the follow-up.

Official Employee

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388 Messages

Oh no, I am so sorry to hear this and hopeful everyone is fine. That is what is most important. Please let us know once you have been able to check on your tablet, we are here 24/7 to help. 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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431 Messages

Hello, @user_96838c. We appreciate you making us aware this particular show isn't available. Do you mind sharing what program you're referring to?

 

Just in case you weren't aware, it's up to the network to decide which episode of each program is available. We don't get to decide.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Having the same error message trying to stream Thursday night football. Connected in in-home wifi with owned modem and Google wifi mesh but unable to stream via browser on my PC laptop nor my iPhone's Xfinity stream app. Keeps telling me to connect to in-home wifi which I AM.

Official Employee

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3.1K Messages

Hello @user_b5593c! I'm glad you chose to reach out to us here for support. I'd love to take a closer look into this issue for you and help get this figured out so you can watch your favorite games. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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27 Messages

1 m ago

I'm having the same issues. My iphone streaming says connect to wifi and I already am. But then I check my iphone 12 settings and it says connect to internet. I have rebooted 7 times, every time it drops. I checked all the cables and everything is secure. There is no Ethernet. I have the modem/router all in one box. I live on James Island, in South Carolina. 

Visitor

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1 Message

9 d ago

I live in suburban St. Paul; my phone and I are in the same room as my modem/router, and I keep getting the connect to wifi message, as well.  My phone is connected to my home wifi account. But Xfinity doesn't recognize it on my phone. What do I do?

Official Employee

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657 Messages

Hey there, @user_9bc52a, thanks for reaching out through Xfinity Forums! I apologize you are having issues with your Streaming! We would be happy to help. Have you tried any troubleshooting steps to see if you can help with this issue? If so, what troubleshooting steps have your tried?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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