richard281's profile

Regular Visitor

 • 

13 Messages

Tue, Sep 14, 2021 12:07 PM

Streaming on WiFi I'm getting "Connect to in-home WiFi to watch" message and sound issues.

Hi, I was trying to use Xfinity Stream app to watch live TV on my desktop computer. Whenever I click on some channels, I get this "Connect to in-home WiFi to watch" message. I am at home, and connected to my home WiFi and sometimes ethernet. I belive my modem registered since I am renting it from Comcast.

My second problem is when I switch channels I loose sound and I need to close and restart my browser. This also happens when my computer goes into sleep mode and I wake it up.

Responses

Visitor

 • 

3 Messages

4 d ago

Good Luck I had the same issue as have lots of other people.  It is clearly a problem with the app but they won't acknowledge it.  They will just blame you then offer to send a tech out for an additional cost to fix it.

Regular Visitor

 • 

13 Messages

@user_2ad387 Thank you

Regular Visitor

 • 

13 Messages

4 d ago

This is really irrating issue, I'll be watching CBS and all sudden it stops and goes into the 'Connect to in-home WiFi to watch'. I am already connected to WiFi with my ethernet cable disconnected from my desktop. I would appreciate any solutions that someone might have.

Visitor

 • 

3 Messages

4 d ago

They somehow provision your Roku or Firestick in the app and identify what is it's home network.  There is something wrong with this provisioning.  I spent 3 days dealing with them and they finally said must a  problem with your Roku.  I said it is happening on both Roku and Firestick, and the only thing in common is the app.  I finally got tired of dealing with them, knowing it was an issue on their end but the would not do anything about it.  I went out and bought another Roku and Firestick, installed the app which did the provisioning again, and everything worked.  I could not get it to work on a device that they had previously provisioned even with doing a factory reset on the device.  So long story short it is a provisioning issue in the app, they won't acknowledge it.  Hopefully my new devices don't run into the same issue again.

Regular Visitor

 • 

13 Messages

@user_2ad387 zI'm not using a Roku or Firestick but it sounds like I need to get one vs. trying to stream directly from Windows Destop browser to my 2nd monitor. Thank you for the reply.

Visitor

 • 

3 Messages

Sorry, I missed that you were streaming on your PC.  Have you loaded the app and tried it on your phone or tablet?  If the same thing happens have you restarted your cable modem?

Regular Visitor

 • 

13 Messages

I haven't tried my tabley yet and the modem was restarted when we lost all Xfinity services on Monday due to Hurricane Larry. Thank you for the follow-up.

Official Employee

 • 

185 Messages

Oh no, I am so sorry to hear this and hopeful everyone is fine. That is what is most important. Please let us know once you have been able to check on your tablet, we are here 24/7 to help. 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here