Regular Visitor
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31 Messages
Streaming app on Apple TV - Smart Resume not working
I have reported this issue before, like when the app was first released. The smart resume feature on recordings is still not working. This is what i need to know since customers do not have direct access to the developers, 1). Are the developers aware that the smart resume feature is not working on Apple TV? 2). If they are that’s great news. Do they know when an update will be released to fix the issue? If they aren’t aware, can you report the issue to them so they can fix it?
thank you.
XfinityNicolas
Official Employee
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1.1K Messages
3 years ago
Hey @rwheeler5, thank you for reaching out again to Xfinity Support on our Forums. We do have working being done on both the Stream app and Smart resume but I do not believe they are linked to what you are experiencing. If you can send us a direct message, I can gather all the details they will need and send it to them.
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Davidold
New Poster
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3 Messages
3 years ago
Same problem. Smart resume turned on, but nothing happens when skipping commercial breaks. Also, why is there no “Recent Channels” section on the Home Screen as there is in the iOS app, the Roku app, etc. ?? Needs to be there!
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user_e7b2f4
Visitor
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1 Message
3 years ago
I’m having the same issue Smart resume isn’t working on xfinity stream app on my Apple TV when watching anything it normally works on specifically it’s for recordings of Days of our lives on NBC however it’s working on the iPhone. When watching on iphone app, when I fast forward it continues playing when the commercial ends but when I watch the same recording on Apple TV’s stream app it doesn’t stop on its own. I checked and it’s still working on the dvr as well just not on Apple TV
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user_a4efec
Visitor
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1 Message
3 years ago
Hello, I am using Apple TV 4K and I have one flex box. I only have the streaming services that comes with my internet, I do not pay extra for channels but the xfinity streaming app does Not allow me to view absolutely anything. I am able to view the free stuff on my iPhone but not on my Apple TV 4K using the Xfinity Stream app. I’ve called customer service and also texted with them too but there is never a solution other than jumping through their silly delete app and reinstall, shut down and restart internet, log off log on etc [Edited: "Language"] we all have to go through. I even provided the error code that I am receiving: TVAPP-0400. I even had a tech stop by the house and the response was that there is absolutely nothing that can be done. So I pay for service that is supposed to include the Xfinity stream on my Apple devices to include my Apple TV 4K and it doesn’t. I am very interested in getting a reply for this…
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