rwheeler5's profile

Regular Visitor

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31 Messages

Friday, August 5th, 2022 8:36 PM

Closed

Streaming app on Apple TV - Smart Resume not working

I have reported this issue before, like when the app was first released.  The smart resume feature on recordings is still not working. This is what i need to know since customers do not have direct access to the developers, 1).  Are the developers aware that the smart resume feature is not working on Apple TV?  2). If they are that’s great news.  Do they know when an update will be released to fix the issue?  If they aren’t aware, can you report the issue to them so they can fix it?  

thank you. 

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Official Employee

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1.1K Messages

3 years ago

Hey @rwheeler5, thank you for reaching out again to Xfinity Support on our Forums. We do have working being done on both the Stream app and Smart resume but I do not believe they are linked to what you are experiencing. If you can send us a direct message, I can gather all the details they will need and send it to them. 

Regular Visitor

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31 Messages

@XfinityNicolas​ how do i direct message you?

Official Employee

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1.1K Messages

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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31 Messages

It is not letting me create a new message. I sent you a message under an existing one. 

(edited)

New Poster

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3 Messages

3 years ago

Same problem. Smart resume turned on, but nothing happens when skipping commercial breaks. Also, why is there no “Recent Channels” section on the Home Screen as there is in the iOS app, the Roku app, etc. ?? Needs to be there!

(edited)

Official Employee

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933 Messages

Hi @Davidold , what channel and show are you recording when you notice the smart resume isn't working? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 years ago

I’m having the same issue Smart resume isn’t working on xfinity stream app on my Apple TV when watching anything it normally works on specifically it’s for recordings of Days of our lives on NBC however it’s working on the iPhone. When watching on iphone app, when I fast forward it continues playing when the commercial ends but when I watch the same recording on Apple TV’s stream app it doesn’t stop on its own. I checked and it’s still working on the dvr as well just not on Apple TV

(edited)

Problem Solver

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385 Messages

Hello @user_e7b2f4 Thank you for letting us know, I am sad to read you are having the same issue on your Apple TV. Would you be so kind, and please submit a new post this will allow our team to properly help you. We appreciate you following our guidelines. We look forward to assisting you soon. :)

I no longer work for Comcast.

Visitor

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1 Message

3 years ago

Hello, I am using Apple TV 4K and I have one flex box. I only have the streaming services that comes with my internet, I do not pay extra for channels but the xfinity streaming app does Not allow me to view absolutely anything. I am able to view the free stuff on my iPhone but not on my Apple TV 4K using the Xfinity Stream app. I’ve called customer service and also texted with them too but there is never a solution other than jumping through their silly delete app and reinstall, shut down and restart internet, log off log on etc [Edited: "Language"] we all have to go through.  I even provided the error code that I am receiving: TVAPP-0400. I even had a tech stop by the house and the response was that there is absolutely nothing that can be done. So I pay for service that is supposed to include the Xfinity stream on my Apple devices to include my Apple TV 4K and it doesn’t. I am very interested in getting a reply for this… 

(edited)

Official Employee

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2.1K Messages

Hi there, @user_a4efec Thank you so much for your time! I'm very sorry for the trouble you are having viewing the free programs on your Apple. Please be assured you reached the right department to assist you. Can you please DM me your full first and last name along with your full-service address so that I can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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