Streaming app audio problem

@XfinityJeniece​ hello, the audio issues happened on every channel. 

@XfinityJeniece​  we have a Roku express 4k+ and a Roku ultra LT. The same issue across devices. Changed ports on TVs and the HDMI cable on one, the issue still occurs. Swapped audio to Bluetooth speakers to see if it was a hardware problem but no better. Only constant is the Xfinity stream app. No other streaming apps present this issue.

Do any of your other devices exhibit these same issues with the Stream app, or is it only on the Roku devices?

The issues are with the stream app on Roku only.

Thank you for working with us in the Community Forums to help troubleshoot this concern, @user_beb973. To continue troubleshooting from here, can you please send us a Private Chat Message, so that we can work more directly with your account and see if we need to create a ticket for this sound issue?

Here's the detailed steps to send a Private Chat Message: 
• Click "Sign In" if necessary 
• Click the "Private Chat Message” icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message.

@XfinityCam​ —my Streaming app audio is also out of sync and the video stalls out. Never had a problem until last weekend. I’m streaming from an iPhone with most recent iOS. Could you please help?

Thanks for taking the time to let us know you're having the same issue. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Where is the fix for this issue. It is a broad problem clearly. 

@user_de226f. Our engineering team is aware and working on a fix. No ETA at this time. 

Same volume issue since forced update from Xfinity Beta streaming app

Hello, @user_7f3c72 and thread. I am very sorry the audio has been acting up and understand the frustration. I watch TV when going to sleep and fluctuations in the audio at that time or others are annoying. I am showing that our Engineers are aware of this problem and working to resolve it. We don't have an estimated time of when that will be done but will update the thread when it is done. We appreciate your patience and understanding in the meantime. 

Hello @user_7f3c72 I am checking in to see if you are still experiencing the same issue with audio on Roku. If so, can you please send us a DM?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@thegoz85 Thank you for bringing your concern regarding the Xfinity Stream App and audio issues on Roku to our attention. As mentioned previously in this thread by our other team members, our engineering team has marked this as a known issue and are in the process of working on a fix as soon as they are able!

I can definitely understand the concern with the Stream app. I see that our engineers are aware of the issue and working towards a resolution.