Contributor
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184 Messages
Stream App volume fluctuations (low to really loud)
Xfinity reps seemed to have closed this however nothing was ever resolved and has now only gotten worse:
original post from 11/12/2022 ALMOST 2 YEARS AGO NOW
"For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated. "
Original thread:
https://forums.xfinity.com/conversations/xfinity-stream-app/stream-app-volume-fluctuations-low-to-really-loud/636fbc0192a15b227c296728?page=1
XfinityRaf
Official Employee
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528 Messages
4 months ago
Good afternoon @dansgen1alero. We do not have any new updates to share at this time. The issues with the sound are still being investigated and worked on. We apologize for any inconvenience this is causing you. We've requested updates and will share them here once we receive them.
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user_645111
Visitor
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13 Messages
2 months ago
This is a continuing problem with Xfinity. Why can't Xfinity fix it? It is happening hourly today and is a real pain in the you know what! I have tried everything that Xfinity suggests and then they blame Roku. Roku says it's not on their end and I believe them. Come on Xfinity!!!
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dansgen1alero
Contributor
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184 Messages
2 months ago
I just reached out for yet another update...... another month to add to this 22 month long xfinity issue.
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dansgen1alero
Contributor
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184 Messages
2 months ago
Just requested another update before I call in to get my next $50 credit.
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dansgen1alero
Contributor
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184 Messages
1 month ago
Well they are asking for time stamps, channels, and networks of when it happens. After 2 years this is a first. Maybe they are finally going to look into it and provide actual updates to a new version.
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