Contributor
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200 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
user_f7b2d9
Visitor
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2 Messages
2 years ago
I am having the same issue across multiple devices. Spent over an hour on chat. I was somehow disconnected from the first agent, the second agent logged into my modem and took down my internet so I lost the chat. Don't want to do chat again and have to start all over again.
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dansgen1alero
Contributor
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200 Messages
2 years ago
UPDATE FROM CUSTOMER SERVICE: "Good Evening Dan- we hope that you are doing well. I did want to provide a quick update on where things are at- our Engineering Team did reach out to Roku and are still actively testing the issue, and were able to reproduce this locally. A fix for this will most likely come out as a firmware update in the near future. Unfortunately, we have no ETA at the present time of which one that will come with. We've provided Roku with relevant examples that we've collected from other users as well as yourself."
So sounds like this will be in 6.11
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dlm9640
Regular Visitor
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2 Messages
2 years ago
Having the same issues as the others mentioned. The sound suddenly goes very loud or soft when using the Xfinity Stream app thru ROKU. This issue doesn't ocur on any other apps except Xfinity Stream app. Can the Xfinity engineers fix this please. Thank you.
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user_3ca2a6
Visitor
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1 Message
2 years ago
Having same audio issues with stream app on Roku as everybody else. Sometimes it happens multiple times in a short period of time others it will be fine for a couple hours before it happens. Sometimes volume gets very low others it is extremely loud. I do not have this issue with any other streaming app (Netflix,Hulu,prime ect) only the xfinity stream app. Has been happening for months now.
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user_08f551
Visitor
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4 Messages
2 years ago
Anyone have an update on this recently?! Same issues for months now (October last year!!). I’m thinking it’s time I just give up and move on?!
(edited)
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dansgen1alero
Contributor
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200 Messages
2 years ago
I have just emailed Roku support to see what information or update they can provide to us. Not sure how much more my speakers on my poor tv can take.
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dansgen1alero
Contributor
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200 Messages
2 years ago
Response from Roku:
Hi Dan,
Thank you for responding back. Please to be informed that the new software version 12 for the Roku device will be released soon.
OS 12 will automatically roll out to supported devices in the coming weeks,
If the issue persist after the software update. i request uyou to contact Xfinity. As this issue only occurs on Xfinity app in Roku device.
Please report this issue to the Xfinity. So that they can update the Xfinity app software in Roku. Since each channel (app) on the Roku platform is built and maintained by the channel provider directly. They'll be able to assist you further.
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user_f256a0
Visitor
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5 Messages
2 years ago
Updated all three Roku devices to V12.0 yesterday morning and performed hard reset. Streaming CBS morning news after reset on Roku Streambar the audio jumped three separate times in a 30 minute period. Was so optimistic it would be fixed, but so disappointed it isn’t. Worked perfectly for years.
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dansgen1alero
Contributor
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200 Messages
2 years ago
I still am not able to receive the update to 12. I am still at 11.5, however since 12 did not seem to fix it based on previous users comment, Xfinity, what is your next step? Roku has told me if it does not fix it would still be an app issue.
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user_0131ed
Visitor
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7 Messages
2 years ago
This has been going on for MONTHS. I have Roku v12 and the latest Xfinity stream and it happens 50 times a day or more. I’m fed up. Fix it or Im gone.
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dansgen1alero
Contributor
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200 Messages
2 years ago
Most recent update from 05/09: Our engineers are still working on this incident. I am sorry, but we do not have any updates at this time. We will continue to monitor their progress and update you as soon as we have news to share. Thanks.
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user_51ud5t
Visitor
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2 Messages
2 years ago
WOW, 9 pages of complaints on the ONE issue. We have the same volume issue on all 3 Rokus. ... Xfinity says they're "working on it" ... I actually think we put a man on the moon faster than it's taking Xfinity to address. It's enough that Xfinity support sucks and that your TV/Internet service [Edited: "Language"] some of the time, we don't need more problems on top of those. ... If Xfinity REALLY wanted to fix this, it would be done within a day. But they obviously are NOT working on it. Other than a change of version #11 to #12, I bet they didn't even change any of the code in the app, they just switched the version number and told you to retry it just to buy time. ... This just proves that Xfinity continues to [Edited: "Language"]. .... Prove me wrong Xfinity.
(edited)
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user_7ffe5c
Visitor
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1 Message
2 years ago
Is this issue EVER going to get corrected??
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user_f64a3a
Visitor
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1 Message
2 years ago
This is the result of service consolidation in the industry. Xfinity knows they don’t have to care because we have almost no other choice in providers. Xfinity used to have decent customer service but it feels more and more like I’m dealing with AT&T nowadays.
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user_601467
Visitor
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1 Message
2 years ago
Can someone from Xfinity provide an update on this 7+ month old issue?
Like others, I have the latest Roku and Xfinity updates and continue to have volume fluctuation issues.
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