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user_7e9395
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Visitor

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2 Messages

Saturday, February 19th, 2022 3:03 PM

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Stream app only displaying the TV TO GO channels

I’ve lost all of my local channels from the Stream app on both my IPad and IPhone. The only channels displayed are the TO GO channels. No local programming. I’ve removed and re-added the app with no success. 

Question

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Updated 

3 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

CCDevin

Problem Solver

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735 Messages

3 years ago

@user_7e9395

Hi, good morning! Thanks for choosing to work with us through our Xfintiy Forums. We are glad to help you make sure you have access to all your favorite shows. The Xfintiy Stream app is one of my personal favorite apps and one my family uses often. I can definitely understand wanting access to all the shows you pay for.

When you are accessing your full channel line-up through this app, are you connected to your in-home network?

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user_7e9395

Visitor

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2 Messages

3 years ago

Yes, both in-home and out of home network. But, all of a sudden, this morning the channels have returned as usual. Both the iPad and IPhone are showing the proper lineup after being out for about a month. 

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CCDevin

Problem Solver

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735 Messages

@user_7e9395

A month is a long time to have these channels missing but I am very glad to hear these have returned for you! Please reach out anytime you have a concern and we will be happy to address it right away. Our team in the Digital Care Department are available to you 24/7 and through our Xfinity Forums, we have Experts, and other users who are happy to help as well. Simply create a new post with your question or concern 😊. Is there anything else we may be able to assist you with today?

I no longer work for Comcast. 

3 years ago

0

rwphilli

New Poster

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7 Messages

@XfinityDevin​ The same thing is happening to me. I do not believe you or anyone with Comcast has a solution for this or any of the many other problems. This is by far the worst streaming app with tons of problems. Why doesn't Comcast spend the time to fix them? Besides this and many other issues the app locks up continuously. And if you want to blame it on my internet service, no other app that I use locks up, and besides my internet service is with Comcast. Just fix it.......

3 years ago

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rwphilli

New Poster

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7 Messages

@XfinityDevin​ Now the app doesn't even act like I have favorite channels and only shows TV Go selections. This is BS. Tell your bosses to fix this......

3 years ago

0

rwphilli

New Poster

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7 Messages

@XfinityDevin​ Solved...... Comcast did a resfresh on my X1 box. My Firesticks were still only showing TV Go channels so I did a reset on my Firesticks by unplugging and replugging. That worked. Now I have all my channels back. Hope this helps others.

3 years ago

0

frustratedus3r

New Poster

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3 Messages

3 years ago

This just started for me tonight. on both my tablet and phone. I am on my home network. This just started tonight do you know how it was fixed for the op

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CCEthan

Official Employee

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1.4K Messages

@frustratedus3r. We are happy to help. Let us know if you have time to troubleshoot.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rwphilli

New Poster

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7 Messages

3 years ago

Yes it's just happened to us. I select favorites and select a normal channel but it goes to TV Go channels.

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rwphilli

New Poster

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7 Messages

3 years ago

This is the worst Streaming App out there. I doubt Comcast wants it to work because they want you to rent boxes.

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user_649e6b

Visitor

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1 Message

3 years ago

This is happening to me too….like am on my home network and it’s giving me tv go channels 

like is this going to be resolved 

3

user_a34898

Visitor

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6 Messages

@user_649e6b​ Me too. happened on laptop as well. Got laptop straight myself but phone still doesn't work right.

3 years ago

0

user_a34898

Visitor

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6 Messages

@user_649e6b​ 30 seconds later it messed up on laptop literally 30 seconds 

3 years ago

0

XfinityAldrik

Official Employee

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2.1K Messages

Hello @user_649e6b thank you for reaching out to us on our community forums. Is this issue happening on one specific device or on all devices using the Stream application in your home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Amlandaeta

Visitor

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3 Messages

3 years ago

I started experiencing the same issue yesterday. A large number of the channels I regularly watch are missing from the grid since they are not "TV Go". Also on the new apple tv app, none of the channels are displayed (not even the TV GO ones) I get a blank list of channels.

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user_d89953

Visitor

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1 Message

3 years ago

Yesterday local channels were showing up, but it wouldn't let me stream. It said I had to subscribe to the channel. Today, only GO channels are displaying. I'm on my home network and streaming through xfinity.com on my laptop. 

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user_388cb5

Visitor

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2 Messages

@user_d89953​ I have the same problem. I’m at home and connected to my home network. Only Togo channels are showing up on xfinity stream on my iPad and iPhone. On my Roku it says I have no channels at all on xfinity stream. Called twice today and could not get it resolved. 

3 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for reaching out to us here on our Xfinity Forums. I would love to assist you with troubleshooting and resolving this for you. To get started please send us a DM to Xfinity Support with your full name and address as well as the username you are logging in with. 

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

We appreciate you reaching out to us here on our Xfinity Forums. I'm truly sorry to hear of the issues with the Stream app. If it still hasn't been resolved please send us a DM to Xfinity Support so we can help!

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

majormc

Visitor

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2 Messages

3 years ago

Same thing started with me yesterday; first on Roku, then on Apple TV, and then iPad.  No local channels and only ToGo channels listed. Has anyone tried calling Comcast and getting an Account Refresh?  This has worked in the past, and I'm getting ready to call them myself

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Amlandaeta

Visitor

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3 Messages

@majormc​ I called them and they did an account refresh and sent new signals. Now all my channels are back so I suggest you to call them an request the same thing. Good luck!

3 years ago

0

Amlandaeta

Visitor

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3 Messages

update: on fire stick I had to remove the app and install it back in order to make it work. iPhone not working even though I uninstalled-installed the app. Mac/PC I did a logout and login back and it worked.

3 years ago

0

rwphilli

New Poster

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7 Messages

@Amlandaeta​ I uninstalled and reinstalled on my Firestick and nothing changed. Why are we, the customers having to search for solutions. Shouldn't someone from Xfinity be in this discussion?

3 years ago

0

user_d45685

Visitor

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2 Messages

3 years ago

I am having problems with the stream app I click tv go channels and it shows me different channels than before now I can’t watch channels I used to like TUDN, Fox deportes, and Univisión

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user_23ece0

Visitor

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3 Messages

3 years ago

My available TV go networks on my iPad and iPhone have drastically decreased as well. But I still get the same number of networks when I watch on my laptop for some reason.

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majormc

Visitor

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2 Messages

@user_23ece0​ Forgot to update on my post from a month ago.  Called Comcast that day and had them do a "Refresh" on my account.  One hour later I had all my channels back.  This is the second time this has happened, with the first being about two years ago.  Fix was the same both times. I personally think that some tech with nothing else to do during the late night hours says "H-m-m, I wonder what THIS switch does?"

3 years ago

0

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