Visitor
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2 Messages
Stream app freezes video after a few minutes
I am having the same problem as the Apple device user above. The stream app will play video on my iPad for a couple of minutes, and then video freezes (and will never resume). Audio will continue, but there’s no way to resume the video. I have tried all suggested troubleshooting options on this forum. There’s definitely a glitch. The problem is getting worse. I used to have this only intermittently, and now it’s with every single recording.
CCAntoine
Retired Employee
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1.4K Messages
3 years ago
Hey there @user_2c3e5f! Thank you for taking the time to reach out and being part of the Xfinity family. That HAS to be frustrating, I'm so sorry you have to deal with this. I'd be just as frustrated if I were in your shoes. I've actually had the same issue with my Apple TV app on my Roku so I totally understand how you feel. I'd be more than happy to help. Are you only having this issue on your Apple device? Also what device are you using?
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user_498f35
Visitor
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3 Messages
3 years ago
Same and it isn’t the recording. Same in demand or dvr recordings play correctly on an android device. Definitely an iOS issue
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user_4be17d
Visitor
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2 Messages
3 years ago
I have this issue and I'm looking for a solution. I downloaded several movies and tv programs to my iPad before going on vacation and was unable to watch any of them. Each one plays for a couple of minutes then the picture freezes but the sound continues.
Jim
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