Samsung Smart TV Xfinity beta app bug/broken

When I launch app it immediately goes from the “main menu” screen “Purchased movies”? I have rebooted the TV multiple times by unplugging and have 3 times reinstalled the app. So there is a diff it’s bug. No other app issues with Samsung TV as Apple TV, amazon prime, Netflix all work. Cannot get back to the home screen when pushing back button just app just offers to exit and asks to confirm. The interesting thing is I use Movies Anywhere to synchronize my movie library across various streaming providers so the purchased movies are correct. The app will not allow me back to the main menu to select live Tv....which is what I use it for. Samsung. App version 1.11.0. Samsung QLED software version 1356. TV model WN82Q7DRAFXXA

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Responses

JB8810

New Poster

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3 Messages

5 years ago

Model -QN82Q7DRAFXZA

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Rustyben

Expert

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24.6K Messages

5 years ago

@JB8810 wrote:
When I launch app it immediately goes from the “main menu” screen “Purchased movies”? I have rebooted the TV multiple times by unplugging and have 3 times reinstalled the app. So there is a diff it’s bug. No other app issues with Samsung TV as Apple TV, amazon prime, Netflix all work. Cannot get back to the home screen when pushing back button just app just offers to exit and asks to confirm. The interesting thing is I use Movies Anywhere to synchronize my movie library across various streaming providers so the purchased movies are correct. The app will not allow me back to the main menu to select live Tv....which is what I use it for. Samsung. App version 1.11.0. Samsung QLED software version 1356. TV model WN82Q7DRAFXXA

if you use a smart phone/tablet on the same wifi using the Xfinity Stream TV app, does the smart device work properly or just has purchases?

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mschiding

Contributor

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11 Messages

5 years ago

I shared this on my original post and wanted to share it here because I am so excited that the app is actually working after 2 weeks of nothing! I received a robocall today saying that my problem was fixed. It was not, I did all of th things: unplugged the tv and router, deleted the app and reinstalled. I called (for the forth time) and they were able to fix it (after it not working for two weeks). They had to go into my account and unlink an old address that was attached to the account (like a really old address from maybe 5 years ago). I deleted the app, reinstalled, they restarted the router and it seems to be actually working!

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JB8810

New Poster

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3 Messages

5 years ago

Stream works fine on my iPhone 11 Pro and iPad. It is just the Samsung TV Stream app that is still having issues.....

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Rustyben

Expert

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24.6K Messages

5 years ago

@JB8810 wrote:
Stream works fine on my iPhone 11 Pro and iPad. It is just the Samsung TV Stream app that is still having issues.....

use the TV's remote and remove the Xfinity stream beta app. then go to the TV menu and check for firmware/software updates and update until no more updates are available. Unplug the TV from AC power for 3-5 minutes then plug back in. reinstall the Xfinity Stream TV beta app and sign in. be very sure to accept the terms and conditions. working?

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Dreamer87

New Poster

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1 Message

5 years ago

That method works perfectly! Thanks so much!

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cehottle

New Poster

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1 Message

5 years ago

I don't understand why this stops working so often on my Samsung Smart TV or who is responsible for it.

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Fargenbastich

New Poster

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1 Message

5 years ago

A simple “Reinstall” also works.

6

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U

user_c21d99

Visitor

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1 Message

I have reinstall the app, reset my TV and updated and still nothing.

4 years ago

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, user_c21d99, thanks for reaching out through Xfinity Forums. I apologize you are having issues with your Xfinity Stream app and we definitely appreciate you attempting to troubleshoot. Are you getting an error message or is the app simply not loading?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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U

user_0076a7

Visitor

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2 Messages

Arrrgggghhhh....I HATE THIS APP. 6 month old Samsung "The Frame" TV, Xfinity wifi run thru eero.

App won't work, get the message "This device can only access Xfinity Stream on your in-home Xfinity network."

Have tried unplugging TV for ten minutes, reinstalling app, etc. Still not working.

4 years ago

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XfinityAirelle

Official Employee

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2.7K Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_0076a7

Visitor

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2 Messages

NOTE--I can stream on my laptop from the website via my laptop...which is on the same wifi network set-up that the Samsung TV is on.

So the issue seems to be with the beta app on the Samsung TV.

4 years ago

0

Xfinity Stream App

JB8810

Samsung Smart TV Xfinity beta app bug/broken

JB8810

Rustyben

mschiding

JB8810

Rustyben

Dreamer87

cehottle

Fargenbastich

user_c21d99

XfinityJeniece

user_0076a7

XfinityAirelle

user_0076a7

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