My Samsung remote can not change channels or access the guide in Xfinity Stream App.
To change the channel in the Stream app on my Samsung I have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll-scroll-scroll (using the Up and Down arrows, not CH+ or CH-) to the channel I want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
@user_he5bzf Glad to hear we have a tech coming to help. Please let us know if you require assistance after this appointment. We want to make sure your issue is resolved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
•
532 Messages
15 days ago
Try the Xfinity remote.
https://www.xfinity.com/support/remotes
0
0
BruceW
Gold Problem Solver
•
25.5K Messages
14 days ago
To change the channel in the Stream app on my Samsung I have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll-scroll-scroll (using the Up and Down arrows, not CH+ or CH-) to the channel I want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinitySheila
Official Employee
•
644 Messages
13 days ago
2
0