Re: "Xfinity stream app broken"

My Xfinity stream just updated and it total [Edited: “Inappropriate Language”]. I cannot find my recorded shows easily, the Smart Resume has disappeared, my Favorite Channels has disappeared.

This [Edited: “Inappropriate Language”] update is making me look into other providers to get tv service from. I don't have time to deal with all this, I had just got it to work after moving a month ago and having the

[Edited: “Inflammatory”] at the Xfinity store give me totally wrong information which took me forever to straightent out. You cannot get through to ANYONE on the phone, just this

AI [Edited: “Inappropriate Language”]. I AM SERIOUSLY going to look into another provider. VERY FRUSTRATING!!!!

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XfinitySara

Official Employee

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3.1K Messages

1 hour ago

Hey, @user_8kpmco - Why don't we take a closer look at things with you, troubleshoot in any way we can, and/or get this reported or linked to any associated tickets with our backend/engineering team(s) for further support? It would be our pleasure to help find a solution for you :) Could you please send our team a direct message to continue?

How to send us a direct message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Xfinity Stream App

user_8kpmco

Re: "Xfinity stream app broken"

XfinitySara

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