Xfinity stream app broken

Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr video I try to play. I've already tried logging in and out and reinstalled the app multiple times and restarted my phone multiple times. Im paying so much money and not receiving what im paying for.

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XfinityBillie

Official Employee

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4.6K Messages

29 days ago

@user_llfj55 Thank you for reaching out to us here on our Xfinity Forums for help with troubleshooting the Xfinity Stream app concern you're having. I know how frustrating it can be to not have your programming available how you want to enjoy it. Are you able to access the Xfinity Stream app via any other device, such as a tablet, smart TV or PC? Have you been able to previously use the Xfinity Stream app on the S24 Ultra?

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user_llfj55

Visitor

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4 Messages

It used to work perfectly fine on my phone for years. I haven't tried the app on any other devices. I'll try it out and answer that question soon.

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28 days ago

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XfinityBillie

Official Employee

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4.6K Messages

@user_llfj55 We look forward to the update on if you can access the Stream app on a different device. It definitely will help was determine next troubleshooting steps for you.

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28 days ago

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jdawg90

Contributor

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139 Messages

29 days ago

Some people on the site mention known issues with the Stream App and Stream website lately. We're having issues playing shows and DVR playback always starting the show over and being unable to rewind or day forward. It seems to still be ok on the TV box. I have a hunch you might be having the same issue. Another thread mentioned engineers supposedly said October 10th fix to everything Stream.

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user_llfj55

Visitor

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4 Messages

Hopefully they get this fixed

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28 days ago

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user_llfj55

Visitor

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4 Messages

22 days ago

The problem seems to have been fixed since about a week ago. I can now watch live channels, dvr , and on demand again.

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user_8kpmco

Visitor

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1 Message

4 hours ago

My Xfinity stream just updated and it total [Edited: “Inappropriate Language”]. I cannot find my recorded shows easily, the Smart Resume has disappeared, my Favorite Channels has disappeared.

This [Edited: “Inappropriate Language”] update is making me look into other providers to get tv service from. I don't have time to deal with all this, I had just got it to work after moving a month ago and having the

[Edited: “Inflammatory”] at the Xfinity store give me totally wrong information which took me forever to straightent out. You cannot get through to ANYONE on the phone, just this

AI [Edited: “Inappropriate Language”]. I AM SERIOUSLY going to look into another provider. VERY FRUSTRATING!!!!

(edited)

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