Contributor
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21 Messages
Paramount + Buffering/Freezing Unwatchable on TV with Cable Box
We are experiencing the same issues as other users in different posts with buffering/lagging/freezing when trying to watch P+ on the TV with a direct cable box input. I've commented there, but no response. Paramount+ always buffered the program at the start, but then you could watch it without interruption for the most part. Not ideal for what you pay, but at least you could use the App. Beginning last week, the freezing occurs all throughout the program, making it unwatchable. We've tried all the solutions, resetting the cable box, refreshing the signal and clearing the cache. Those steps do not fix the problem. I see in a different post that Comcast knows this is an issue. The recommendation was to use a different device until it's fixed? That is an unacceptable response. We are paying for the service and cannot use it. There is also no update or timeline for a fix, so we don't even know if that statement is accurate. Other streaming apps work fine, i.e. Netflix, MAX and Peacock. We'd like a definitive answer on the issue, please. Is Xfinity not able to support Paramount Plus via the cable box? Perhaps other service providers are better equipped to handle this particular streaming app.
XfinityBradM
Official Employee
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576 Messages
4 months ago
@user_394d70 We completely understand how frustrating it can be when you have to pivot to another device to watch all of the content you subscribe to. The issue lies within the amount of memory required to run the Paramount+ app according to the ticket. The only workaround is to use another device that supports their app.
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user_394d70
Contributor
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21 Messages
4 months ago
To be clear, Comcast is not fixing this issue? We will be unable to watch Paramount +on our TV? That is a ludicrous response when you are offering the service. What family sits around their computer together to watch TV. Am I hearing you'd rather us pursue another service provider?
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user_394d70
Contributor
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21 Messages
4 months ago
Additionally, this issue peaked last week. Prior to that the programs were not freezing throughout once they loaded.
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user_394d70
Contributor
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21 Messages
4 months ago
It's very disappointing that Xfinity is not working with Paramount + to try and resolve the issue. Customer retention doesn't seem to be a priority for Xfinity. I'll refer this matter to others within the organization.
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user_wl33gg
3 Messages
4 months ago
Not that we should have to find a work around to this problem but I have found an additional way to watch Paramount+ I believe. I am honestly not sure if it will work for everyone but it did for us. We actually have our P+ through Paramount directly, we do not pay for it through Xfinity. Because of this we were able to bypass using the P+ app through Xfinity and were able to go through the app on our smart TV instead. I’m not sure if it gives the option on all smart TVs to sign in using your cable provider.
As I said before, this is the work around I found for my situation, not sure if it will work for others.
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user_ccfmyw
1 Message
4 months ago
I'm having very bad buffering issues on Paramount+.
I just signed up for P+ on Xfinity.
Anyon have a fix yet?
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seideldb
Regular Visitor
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4 Messages
4 months ago
Absolutely agree with everything you state.
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eastmoreland
Contributor
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122 Messages
4 months ago
I've commented in a similar post that I'm also having problems with Paramount+. I'm accessing it from the cable box (X1 DVR and satellite), not from the Stream app. From the main X1 box, everything works fine. But from the satellite box, P+ is very, very slow, and stops playing and reloads often.
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OceanOgre4
Visitor
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1 Message
4 months ago
I was able to watch Paramount Plus mostly fine until recently. However, it is now by far the worst of my streaming options. Everything I watch goes through the same connections. Only Paramount Plus has these issues.
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Robb0618
1 Message
4 months ago
I'm experiencing the same problem on my xfinity cable box as well -- long pauses due to inadequate buffering, episodes being skipped over, etc. I don't have this issue when I watch on my laptop or iPad -- just the cable box. I DON'T have this issue with Apple+ or Netflix.
I've reset my cable box to no avail. Makes me want to cancel my Paramount+ account.
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user_Bltr05
1 Message
3 months ago
We have had this same issue for nearly 2 years. I now only use it on our tablets because of the buffering. Only through our xfinity box do we have endless issues with the streaming.
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Cr38t1v3-2024
1 Message
3 months ago
Paramount plus, Netflix, Prime, and Peacock all run effortlessly on my little Roku stick. And all stream quickly on my Xfinity box with the exception of Paramount+. Paramount + did work well November 2023. I'll just have to put my little stick in HDMI2.
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jayandkat
Visitor
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3 Messages
2 months ago
OMG i agree 10000% i’m paying for xfinity may i add alot and paying for paramount+ i also stream a lot of other third party apps and only paramount+ buffers and it does make it unwatchable!!! so so so aggravating grrrrrrrr! is xfinity going to address the issue??? i also tried everything to try to fix it’s without a doubt an xfinity issue!!
[Edited: Guideline Violation "All caps"]
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propangel
New Poster
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3 Messages
19 days ago
I am also having issues with this and believed it to be the fact that my X1 was over five years old. I replaced it today, with the latest and greatest, but it is still a problem. And only with Paramount+. The buffering isn't as bad, but it's still there and unacceptable in my opinion. Especially for the amount we're paying for both services.
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Tmort55
1 Message
11 days ago
We are having the same issue with Paramount+. It will play 8 minutes, then go to the spinning wheel of death, then black. We have reset the box, cleared the APP data, rebooted and unplugged the TV, you name it, we did it. It works fin on all out devices, and on our TV IF we bypass the mini DTA and play on the Smart TV as an APP. There has to be some integration issue with X1 that happened 72 hours ago because we watch it every night (NCIS reruns at bedtime :) )and it worked until to 09/24/2024 and we have tested at different times of the day and on different tv's. Can you all please look into this.
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