Tuesday, November 21st, 2023 2:20 AM

Not able to stream on iphone

Tvapp-00200 error on tv guide page of stream app. 

Official Employee


857 Messages

13 days ago

Thanks for reaching out, user_1fhz6a! Can you give me a little more details of what's going on? What app are you using? Are you at home when trying to check the guide? When did this start happening? 


New Poster


2 Messages

11 days ago

It’s the same for us. The streaming app no longer works on our IPhones, IPads or Mac Book. It stopped working 3 days ago. Very frustrating. 

Official Employee


857 Messages

@Birdlover4  Thank you for letting us know! We will be happy to help troubleshoot with you. Please send us a direct message with your full name and complete address. 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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