Mon, Oct 11, 2021 9:14 PM
Hi @Comcast, I had this problem over a year ago and you eventually fixed it, but now it has returned. Please help. Thank you.
14 d ago
15 d ago
Hello @RAM851. Thanks for reaching out regarding the missing movie on the Stream app. Are you using a 3rd party device or the X1?
Thank you so much for reaching out to me. I am still using the X1. Nothing has changed with regards to any devices or systems. As you know I had this problem a while ago and then you fixed it, so I was surprised to see it again after nothing has changed on our end. I appreciate your help.
@RAM851, you bet and thank you for the details! Did you work with our Xfinity Community Forums Team on this previously? I'm asking because I am not seeing a conversation with us about this issue. What was the solution to the issue previously?
Have you made any recent changes to your services?
Many thanks for answering. I first noticed the problem over a year ago and after many exchanges on this forum, it was suddenly resolved. See below.
a year ago
Hi @CB13TV @RAM851, our engineering team has identified an issue that is causing the missing Favorite Movies section, they are working on addressing this issue in an upcoming release, we will keep you posted. Thank you
@XfinityElizabethA To answer your question, I have not changed any of my services. Not sure why you do not see the conversation. I just looked it up with my name RAM851.
Ah okay, it was a pubic thread. I was looking for a private messaging thread between you and our team. I'd like to take a closer look at your account to get started.
Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
I look forward to working with you soon!
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