Missing Movie List from Saved Favorites List on Xfinity Stream App

@XfinityGabby!

Thank you so much for reaching out to me.  I am still using the X1.  Nothing has changed with regards to any devices or systems.  As you know I had this problem a while ago and then you fixed it, so I was surprised to see it again after nothing has changed on our end.  I appreciate your help.

@RAM851, you bet and thank you for the details! Did you work with our Xfinity Community Forums Team on this previously? I'm asking because I am not seeing a conversation with us about this issue. What was the solution to the issue previously?

Have you made any recent changes to your services?

@XfinityElizabethA

Many thanks for answering.  I first noticed the problem over a year ago and after many exchanges on this forum, it was suddenly resolved.  See below.

XfinityStream

@XfinityElizabethA   To answer your question, I have not changed any of my services.  Not sure why you do not see the conversation.  I just looked it up with my name RAM851.

Ah okay, it was a pubic thread. I was looking for a private messaging thread between you and our team. I'd like to take a closer look at your account to get started. 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message

I look forward to working with you soon!