Thank you for your persistence. You are quite right about the two issues. In Xfinity stream, I see the star for a TV show or movie, but when I touch it, I do not see that movie or show in my Favorites. Most of the time I am selecting Favorites from my set top box while watching TV at home, but then I do not see those selections on Xfinity stream. I look forward to getting this resolved. Thanks!
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Hi Stephen, Thank you for your reply. Below I am answering your questions: Could you let us know more detail of your experiences? such as - Where did you save your movie as favorite? from web portal/mobile app/roku/smart tv/set top box? I saved the movies as favorites while watching on our TV, so I assume this would qualify as through the set top box. I can see all my favorite movies there easily. - Where did you look for the saved favorites but couldn't find movies? web/mobile/roku/smart tv/set top box? I looked for the movies when I was on the web in Favorites Xfinity Stream. In Favorites, I only see TV shows and see no movies at all. In fact, I do not even see an option to save a movie from Xfinity Stream. Here are some tips: - When you go to https://www.xfinity.com/stream/favorites, all your saved/starred OnDemand TV shows and movies should show up. As mentioned above, only TV favorites are displayed. - When you go to https://www.xfinity.com/stream/listings/favorites, all your favorite channels should show up. Yes, this is not even an issue. Please help. Thanks!
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