Missing a lot of channels from my Xfinity Stream App

And just like that, they are back this morning!  I tried deleting and reinstalling my app 3 times yesterday and that didn’t fix anything but today, magically all my channels are there!

I am missing channels on my stream app after getting a new modem. Have reset everything a couple of times. Please help because I can’t get a human to talk too.

Same with me. All my channels were there then the next day they were gone and still gone today

Same problem. Works on iPhone, not iPad. The”recent channels” are missing.  Xfinity was less than useless with the problem.  I hope they come back tomorrow. I never thought I would miss Spectrum.  I hate Xfinity!!!

getting this same problem. no channels available. no go-to channels available. Can we get a refund from xfinity. This is frustrating.

I have the exact same problem. Was streaming on my laptop away from home and now ALL the channels (except for about 25 stupid channels for music and shopping networks that I  have no desire to watch). Can't stream on my home network either. Spent about 3 hours last weekend between chat/live representative trying to resolve this issue and  still have NO channels. I'm just going to have to cancel my Xfinity service as they don't seem to care at all and this seems to be a common problem.

I am experiencing this same issue tonight- do not have any local channels on my app. What can I do to get them back?

Having the same issue and was just on the phone with Customer Support for 37 minutes only to have the rep tell me I need to upgrade, which is how he started the phone call.  Not good.

The issue with Xfinity Stream laid out for him repeatedly was/is: 

- no local channels (e.g., PBS) in Xfinity Stream

- when choosing Live TV --> All Channels, I only see TV GO channels in the listing guide

- when I select one of the channels, I get a "Location Issue"

This occurs on both laptop and iPhone despite clearing cache & cookies, signing out of Xfinity, rebooting devices, and rebooting modem.  I don't have the issue with the physical TV, but rebooted the cable box anyway.

In searching in Xfinity forums, Reddit, and quora, this issue goes back at least a couple of years ago.  I didn't see any solutions except for one possible answer, which was to have Support resend/refresh the signal.  The last time I had an issue with streaming, I had to ask for Technical Support and they were super helpful about resetting something (# login sessions) on their end.  I asked this rep to contact Technical Support, but he continued to bumble around and put me on hold.  When he at long last reverted to asking me to upgrade again, I hung up.

I have the same issue since yesterday. Most channels disappeared from the streaming apps and the Xfinity wireless cable box. All worked fine at lunch time not at dinner time. Spent 2 hours with Comcast who elevated the issue and had me reauthorize the Roku app but still the same issue. For some reason I only receive ESPN, TNT, the Weather Channel and NBC Sports. Nothing has changed on the hardware. Restarted the modem and router several times. Sounds like a software issue on Comcast blocking most channels. Wired cable boxes work fine. 

Exactly the same problem here. iPhone and iPad Air 2. Spent hours on the phone on 5 separate calls to customer support. Useless and a waste of time. 

Ask them to elevate it to level 2. No idea what it is but it was solved somehow 24 hours later. Update the apps and sign out and sign back in. You’re probably not like me using the Comcast router, I think it has something to do with that. 

Just started streaming properly after 2 days. Wasted time with customer support. They should certainly know about this glitch in their software and not waste customers time talking to people in India?