ColtOfPersonality's profile

Visitor

 • 

3 Messages

Sun, Aug 8, 2021 7:19 PM

LG Beta Stream App & My Home DVR

I just purchased the LG Smart TV model 32LM57 because I was made aware that you can alleviate a set top box by using the Xfinity Stream App. I watch my shows currently on my iPad using the Xfinity stream app and can access My DVR recordings. I don’t see them currently on this beta app. Also, if I get rid of the set top box wiIl I get charged for using the app on this television? Please advise.

Accepted Solution

Official Employee

 • 

146 Messages

3 m ago

Hey @ColtOfPersonality, thank you for reaching out to us on our forums. Those are great questions. The beta app should still have the ability to view your recordings and maybe just needs to be resynced. At this time, there is no charge for using the Stream app with or without a set top box. I personally use it in my kid's room on Rokus so I don't have to worry about boxes in there.

Visitor

 • 

3 Messages

@XfinityNicolas

Thank you - that's exactly what it was! Is there any feasible way - now or in the future plans for the app to recognize the channel numbers on the remote control? Currently changing channels is quite cumbersome. 

Official Employee

 • 

472 Messages

Great, I am so happy to hear you were able to get the app up and running properly! Since the app is in Beta we are always looking for ways to improve the app! I will definitely submit your feedback! Let us know if you need anything else! We are here to help on this platform 24/7! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here