Visitor
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1 Message
ipad pro occasionally no sound when streaming recorded program
ipad pro stops playing audio for some programs that have been recorded. Sound works fine on a windows pc and through the cable box and works fine on iPad on many programs, but not all the time. Recording playback will start fine - audio and video, but then after a short period (2-3 minutes) the audio stops - video continues to play with no problems.
XfinityJosephA
Official Employee
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439 Messages
2 m ago
Hello, @tedsemon, I'm sorry to hear about the sound issue while using the Xfinity Stream app and your iPad. In my experience this tends to be a compatibility issue with the iPad and recording. Mainly because the recording is working on all other devices. What type of iPad (make and model #) are you using and does it have all its latest updates? Do you have another Apple device you can test the recording on?
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