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user_y39x1x
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Friday, January 3rd, 2025 12:36 AM

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Golf Channel choppy on Apple TV

For some reason, only the Golf Channel has quality issues when viewing on the Stream App on Apple TV. The visual is very choppy and the audio lags behind. No buffering, just a poor feed.

All other channels work fine, and on iOS the channel works fine.

Also, wish there was a way to submit in-app feedback. Not easy to report a bug/issue directly for to the developer.

Question

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Updated 

4 months ago

79

2

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XfinityMarcus

Official Employee

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1.6K Messages

6 months ago

user_y39x1x thank you for using the Community Forums page to reach out regarding you video service concerns. Do you notice the issue with the Gold Channel ever occur while using the Stream App on a device other than the Apple TV by chance?

0

0

user_y39x1x

2 Messages

6 months ago

Yes, have tried on phone iOS and it streams fine.

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XfinityJeniece

Official Employee

 • 

3.3K Messages

 

Thanks for confirming as that is helpful for troubleshooting. Are you having issues with your internet connection on other devices when you are noticing issues with the channel?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

debussyj

Visitor

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1 Message

So I have the same exact problem when using the Xfinity Stream App on Apple TV. But when I stream on my phone using the Xfinity Stream App; it’s fine.

But interestingly enough when I use Airplay to display on my TV (using Apple TV) the same problem appears.


Makes me think its an Apple TV thing but its odd that its just the golf channel.

4 months ago

0

XfinityAirelle

Official Employee

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2.7K Messages

 

debussyj Hi there!

That’s definitely strange, especially since it only happens on the Golf Channel and only when using Apple TV. Since the Xfinity Stream app works fine on your phone, but the issue appears when AirPlaying or using the app directly on Apple TV, it does seem like something specific to the Apple TV platform.


A few things to try:


- Restart your Apple TV – Sometimes a simple reboot can clear up streaming issues.
- Check for updates – Make sure both your Apple TV OS and the Xfinity Stream app are fully updated.
- Try a different network connection – If possible, test on another Wi-Fi network or try a wired connection to see if it makes a difference.
- Reinstall the app – Uninstalling and reinstalling the Xfinity Stream app can sometimes resolve odd playback issues.

 

Since it’s only happening on the Golf Channel, it could also be a feed-specific issue on Apple TV. If you’re still seeing the same problem after trying these steps, let us know—we can look into it further!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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