Skip to main content
user_qeyump
1st Topic

4 Messages

Tuesday, April 16th, 2024 11:34 PM

Closed

Error code TVapp-00200

I am not able to Live Stream on my Apple iphone 13. I get the error code above with the message ‘sorry something went wrong’ everywhere I have tried to log in, including my home. 
i spent over an hour with chat assistant with no help! 
if I try to log in through the channels provider app, i get a message from xfinity that I am not eligible for the channel. 
super frustrated! 

Every time i try to send this note- i get an “opps! Something went wrong!”

Question

 • 

Updated 

1 year ago

2K

6

0

Oldest First
Selected Oldest First
XfinityAldrik

Official Employee

 • 

2.5K Messages

2 years ago

Thank you for reaching out to us @user_qeyump! Our team can certainly take a further look! Is this error code happening on all live channels or on certain channels?

5

0

user_oi19bn

1 Message

2 years ago

Did you get this fixed? Got a new phone two weeks ago and now the app doesn’t work. 

1

XfinityMartyR

Official Employee

 • 

3.1K Messages

 

user_oi19bn You may need to ensure your phone has been updated to the latest operating system, and the Xfinity Stream app has the latest update. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_qb77im

1 Message

2 years ago

Praise God. I have the situation.

I was looking at something on my tablet, turned it off, came back to the error code (TVAPP-00502), your guide is not loading right now.

I turned off the tablet, updated it, signed out and back into my account, added it to another device, with the issue.

It has been a week now. I tried the support, with no real help and just found this thread.

Is there hope for me?

3

0

XfinityRaul

Official Employee

 • 

2.7K Messages

Hello, @user_qb77im. I'm glad you contacted us via Forums to help get this resolved. I'd be more than happy to troubleshoot with you and find a solution to this problem as quickly as possible.

 

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Trishbal

1 Message

I am encountering the same problem! My xfinity streaming apps no longer work, not on my phone, not on my iPad, and when I use a channel app, I also get an error. These all worked for months, and now all of a sudden nothing works. Help, please!

2 years ago

0

XfinityJeniece

Official Employee

 • 

3.9K Messages

Hey there, Trishbal, thanks for reaching out through Xfinity Forums regarding your issues with the Xfinity Stream app! We would be happy to help you with troubleshooting! Have you tried any troubleshooting steps already?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6pu839

1 Message

2 years ago

Has anyone gotten these errors fixed on their Apple devices? I swear, the xfinity stream service and their support absolutely sucks, as does their mobile service in my area. Rarely if ever do I get 5g and when it’s LTE (most of the time I end up with SOS) I can only make phone calls, the internet does not work at all. I can’t wait until ATT runs fiber in my neighborhood, I’ll be gone the day it is available 

(edited)

0

user_b8hw6z

1 Message

1 year ago

Same issue here on all my Apple devices is there an actual fix?

1

0

XfinityBillie

Official Employee

 • 

4K Messages

@user_b8hw6z I understand how important it is to be able to stay up on your shows using our amazing Xfinity Stream app. We're happy to see if we can help resolve this. Can you provide us a little more detail regarding the error you are receiving and the troubleshooting steps you have taken? When did you first notice the issue with your Apple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_2c4ba9

Visitor

 • 

1 Message

1 year ago

this app is the worst. why can’t these morons post a fix here so we can fix it on our own 

1

XfinityAlfonso

Official Employee

 • 

2.5K Messages

Hello user_2c4ba9 is this issue occurring for you as well on Apple devices? Have you done any sort of self-troubleshooting when this issue happens? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here