Error code TVapp-00200

I am not able to Live Stream on my Apple iphone 13. I get the error code above with the message ‘sorry something went wrong’ everywhere I have tried to log in, including my home. 
i spent over an hour with chat assistant with no help! 
if I try to log in through the channels provider app, i get a message from xfinity that I am not eligible for the channel. 
super frustrated! 

Every time i try to send this note- i get an “opps! Something went wrong!”