eliza6's profile

Regular Visitor

 • 

1 Message

Sat, Nov 7, 2020 9:00 AM

Error code TVAPP-00100 when activating Xfinity Beta Stream app on Samsung QLED Q6D

Still having issues downloading the Xfinity Beta app. on a Samsung QLED Q6D. We're getting error code TVAPP 00100. Xfinity tech came out to fix but after 2 1/2 hours could not.  We've rebooted the Router and TV several times and still we're getting the same error message. 
 The speed and signal were checked and are good. We're able to download other apps but not xfinity app. (our paid provider) We even moved the TV 3 feet from the router, recommended by the tech to see if this would help but we're still getting the error.  Xfinity tech could not fix the issue; can you help?

Responses

New Poster

 • 

2 Messages

7 m ago

I'm having the same issue. Did you ever get this fixed?

New Poster

 • 

2 Messages

7 m ago

I have the same issue with my samsung smart TV.  

New Poster

 • 

2 Messages

7 m ago

I resolves this by.

 

When the tvapp-00100 errrot message appears.

Use the back to to exit.

WAIT for the menu to apppear.

Goto the Settings and Sign out of Xfinity.

A new menu will appear allowing you to ReAuthorize with your account.

 

One you reauthorize, the problem should be resolved. (At least it worked for me)

Frequent Visitor

 • 

22 Messages

6 m ago

nope. nothing to exit out of. deleted & reinstalled app, no change. exited router/gateway's wifi & re connected, no change. same error each time.
"sorry, something went wrong please try again (error TVAPP-00100)" tv is a samsung UN43TU8000FXZA

app works fine on phone & roku just not on smart tv

Regular Visitor

 • 

2 Messages

6 m ago

I was having the same issue on my two Samsung tvs. I reset the Samsung Smart Hub and downloaded the Xfinity Stream Beta again and went thru the setup and now it works on both of my tvs. Hope this helps.

 

Frequent Visitor

 • 

5 Messages

6 m ago

Was this issue ever resolved?  I see many complaints for it.  

 

This trick did not work for me.  I went to Options and signed out.  After re-authorizing the app, it went straight back to the TV APP-00100 error.  

 

I have reset modem, deleted app from TV and re-installed.  When I authorize, straight to TV APP -00100 error.  

 

Is Comcast trying to get into streaming or not?  If they are, they have to harden this app.  I see posts for this error for over a year.  Surely, their code developers have found this bug and fixed it,  right?  right?  help!

Frequent Visitor

 • 

22 Messages

6 m ago

jlpirani,

thats why its still called a beta. we just need to keep requesting a fix/reporting the problem and to wait patiently.

Official Employee

 • 

6.7K Messages

6 m ago

Hello eliza6. Thanks for visiting and posting on our Forum. I can assist with further troubleshooting your Xfinity Stream App issue on your Samsung TV. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @jlpirani, and thank you for posting to the Xfinity Forum to let us know you are also receiving the TVAPP-00100 error when attempting to activate the Stream App on your Samsung TV. I can understand how much of an inconvenience this may be causing and would like to help investigate. I will need to gather a few pieces of information to access your account and begin troubleshooting. Can you send a private message?

To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

Frequent Visitor

 • 

22 Messages

6 m ago

I just tried again and it worked! its a Christmas miracle! didnt do anything special just tried the app then used my phone to go to the activate page to enter the code.

merry Christmas to all!

Visitor

 • 

1 Message

2 d ago

I’m still getting the error message. It’s been 6 months since the last post. Has anyone succeeded?

Official Employee

 • 

10 Messages

Hey @user_49424e, thank you for reaching out on our forums! We definitely don't want you missing out on the Stream app and I'd love to help. Can you send us a private message so we can better assist? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message.

New to the Community?

Start Here