Error code TVAPP-00100 when activating Xfinity Beta Stream app on Samsung QLED Q6D

Still having issues downloading the Xfinity Beta app. on a Samsung QLED Q6D. We're getting error code TVAPP 00100. Xfinity tech came out to fix but after 2 1/2 hours could not. We've rebooted the Router and TV several times and still we're getting the same error message.
The speed and signal were checked and are good. We're able to download other apps but not xfinity app. (our paid provider) We even moved the TV 3 feet from the router, recommended by the tech to see if this would help but we're still getting the error. Xfinity tech could not fix the issue; can you help?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

ilbowen

New Poster

•

2 Messages

4 years ago

I'm having the same issue. Did you ever get this fixed?

0

k2todd

New Poster

•

2 Messages

4 years ago

I have the same issue with my samsung smart TV.

0

k2todd

New Poster

•

2 Messages

4 years ago

I resolves this by.

When the tvapp-00100 errrot message appears.

Use the back to to exit.

WAIT for the menu to apppear.

Goto the Settings and Sign out of Xfinity.

A new menu will appear allowing you to ReAuthorize with your account.

One you reauthorize, the problem should be resolved. (At least it worked for me)

0

Tired_of_this

Frequent Visitor

•

22 Messages

4 years ago

nope. nothing to exit out of. deleted & reinstalled app, no change. exited router/gateway's wifi & re connected, no change. same error each time.
"sorry, something went wrong please try again (error TVAPP-00100)" tv is a samsung UN43TU8000FXZA

app works fine on phone & roku just not on smart tv

0

Captain959

Regular Visitor

•

2 Messages

4 years ago

I was having the same issue on my two Samsung tvs. I reset the Samsung Smart Hub and downloaded the Xfinity Stream Beta again and went thru the setup and now it works on both of my tvs. Hope this helps.

0

jlpirani

Frequent Visitor

•

5 Messages

4 years ago

Was this issue ever resolved? I see many complaints for it.

This trick did not work for me. I went to Options and signed out. After re-authorizing the app, it went straight back to the TV APP-00100 error.

I have reset modem, deleted app from TV and re-installed. When I authorize, straight to TV APP -00100 error.

Is Comcast trying to get into streaming or not? If they are, they have to harden this app. I see posts for this error for over a year. Surely, their code developers have found this bug and fixed it, right? right? help!

0

Tired_of_this

Frequent Visitor

•

22 Messages

4 years ago

jlpirani,

thats why its still called a beta. we just need to keep requesting a fix/reporting the problem and to wait patiently.

0

XfinityJoeTru

Official Employee

•

7K Messages

4 years ago

Hello eliza6. Thanks for visiting and posting on our Forum. I can assist with further troubleshooting your Xfinity Stream App issue on your Samsung TV. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".

0

CCChe

Official Employee

•

6.9K Messages

4 years ago

Hi @jlpirani, and thank you for posting to the Xfinity Forum to let us know you are also receiving the TVAPP-00100 error when attempting to activate the Stream App on your Samsung TV. I can understand how much of an inconvenience this may be causing and would like to help investigate. I will need to gather a few pieces of information to access your account and begin troubleshooting. Can you send a private message?

To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.

0

Tired_of_this

Frequent Visitor

•

22 Messages

4 years ago

I just tried again and it worked! its a Christmas miracle! didnt do anything special just tried the app then used my phone to go to the activate page to enter the code.

merry Christmas to all!

0

U

user_49424e

Visitor

•

2 Messages

3 years ago

I’m still getting the error message. It’s been 6 months since the last post. Has anyone succeeded?

3

0

XfinityNicolas

Official Employee

•

1.1K Messages

Hey @user_49424e, thank you for reaching out on our forums! We definitely don't want you missing out on the Stream app and I'd love to help. Can you send us a private message so we can better assist? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_49424e

Visitor

•

2 Messages

I sent a private message and didn’t get a response.

3 years ago

0

XfinityKatie

Official Employee

•

744 Messages

Thank you for letting us know @user_49424e. We are not showing any messages came through from you. Can you please send Xfinity Support another private message so we can get you taken care of?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_f6fd3a

Visitor

•

1 Message

3 years ago

I am having the same issue reset router reset tv doesn't work ridiculous

0

baker4411

New Poster

•

2 Messages

3 years ago

Ok all 3 of my Rokus are down as of this weekend. What the hell Comcast? Are you asking me to move my service? Guess so…

3

0

pr4127

Visitor

•

5 Messages

@baker4411 Both of my Rokus are down also. It asks me to sign in to my xfinity account and my attempt comes up as “success” on my iPad but the message on the tv reads “Thank you for being an xfinity customer. We had trouble signing you into the app. Please try again later.” After two customer service calls yesterday my problem was moved to a second tier issue. Today I received a call telling me to contact Comcast to see if the error had been fixed. Todays’s rep told me it’s an issue in the system that xfinity has been working on for several days. I will receive a call when they find a resolution. I also have the Error TVAPP - 00100 on my screen. So I guess I must be patient. At least I can stop unplugging and replugging everything, and restarting everything. It’s definitely an inconvenience.

3 years ago

0

U

user_7f70d3

Visitor

•

2 Messages

@pr4127 and @baker4411 Curious what kind of Rokus? I have an ultra 4640x that was working fine for several months until a few days ago and all the sudden made me sign in and is giving me the same error. Other rokus in the house register just fine and are newer ultras 4670x. Ironic that i just pulled all my xfinity boxes thinking I could use roku exclusively. Glad I didn’t return them yet.

(edited)

3 years ago

0

omendoza7

Contributor

•

52 Messages

I’m having the same problem with my Roku. I tried restarting my modem, router, and the Roku. I even reinstalled the app and it is still telling me “Thank you for being an xfinity customer. We had trouble signing you into the app. Please try again later.”

3 years ago

0

B

B_Mic

Visitor

•

4 Messages

3 years ago

This worked for me and several others:

Uninstall the Xfinity Stream Beta app

Power off your device

Power on your device

Reinstall the Xfinity Stream Beta app

Power cycling the device without the app removes the app data.

Hope it works for you!

Roku TCL TV

0

Xfinity Stream App

eliza6

Error code TVAPP-00100 when activating Xfinity Beta Stream app on Samsung QLED Q6D

Was this helpful?

ilbowen

k2todd

k2todd

Tired_of_this

Captain959

jlpirani

Tired_of_this

XfinityJoeTru

CCChe

Tired_of_this

user_49424e

XfinityNicolas

user_49424e

XfinityKatie

user_f6fd3a

baker4411

pr4127

user_7f70d3

omendoza7

B_Mic

New to the Community?