Double Pillarbox on Old Content on PC Streaming

@XfinityJanelle​ It seems like the only Xfinity responses to this and the last post are speculation without any recourse or further promise of action.

Widescreen format isn't asked for and isn't the issue. The correct 4:3 aspect ratio is what we want for these old shows. As of now on the streaming app the shows are ULTRA THIN width broadcasts caused by a doubling of the side bars.

Its likely a problem that can be addressed in the streaming app itself. Rather than speculation with no recourse... Can't you open tickets with your development team that manages the streaming app so the issue can be addressed? 

The network is who is providing the shows to us. This would be what they have provided for Xfinity to provide to the customers. We cannot alter what they have provided. The network provides the formats for the various types of watching, ie: Stream app, Stream website, cable box, etc. Other options would be an adjustment on your screen, which you mentioned was not the issue as you have checked that.  I apologize if this was not the answer you are looking for. Please feel free to provide feedback to the network for the shows you are attempting to watch. 

@XfinityJanelle​ I find it hard to believe the vendor is the issue for two reasons.

1. There is no double pillarbox using a cable box. Something specific to the streaming app is causing it.
2. Other cable companies that stream these same channels online do not have this issue.

Finally, Okay lets say its a vendor. Open a ticket with their IT department. Open a ticket with the streaming app dev team. These channels are literally unwatchable on the streaming app. Can we please get some action!!!

@user_973db4 Thank you so much for your response and we understand where you are coming from. Let us gather some of your account information over DM so we can dive into this for you. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message