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user_0temnr
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Visitor

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2 Messages

10/13/2026 4:53 PM

Diamond member reward

As a "Diamond Member," Xfinity offered me a free lifetime subscription to Peacock Premium and NO ONE at Xfinity has been able to activate it for me I have spent hours on the phone with various people at Xfinity, some of them promised that they would resolve the problem, but the service is still not activated. I do not want to waste any more time speaking to someone who can't help me. It is very sad that after being a loyal customer since 1983 this is my "reward ". Thanks for nothing. 

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16 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

9 days ago

 

user_0temnr I can see why you’ve reached the point where you don’t want to spend any more time trying to get this resolved. After being a customer since 1983, having to repeatedly reach out just to activate a reward you were offered is incredibly disappointing. If you decide you’d like to give us another chance to help, we’ll be here.

 

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user_0temnr

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@XfinityPeterH​  Thank you for responding to my message. I am willing to give it another try,  but I am not going to call again. I have voiced my problem to several Xfinity people all ready. You all know how to reach me, my cell phone and landline services are all with Xfinity. As far as posting publicly, I have no idea how to do that.

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9 days ago

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XfinityAirelle

Official Employee

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3.6K Messages

 

 

No calls required with our team! Promise 🤝 

 

You are posting publicly right now. In order to send us a direct message, use the instructions below. 

How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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user_p7t149

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3 Messages

16 hours ago

What would it take for me to watch the Warriors games? How much would it cost me per month

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