Ledsteplin's profile

Visitor

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7 Messages

Thursday, September 14th, 2023 4:24 PM

Closed

Channel won't delete from Favorites

The Impact Channel added itself to my Favorites list in the Xfinity Stream app. It won't go away. I tap the white star, but it comes back on after 1 second. I've tried everything. I accessed it online, and was able to remove Impact from my Favorites list there. But it remains on my list in the Xfinity Stream app. Deleting the app and reinstalling did not work. I read where others have this issue. Why can't Comcast Xfinity fix this? It's not like they don't have money. 

Official Employee

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1.8K Messages

10 months ago

Hi there! Thanks for taking the time to reach out to us today. We are sorry to hear that you are having issues from removing the Impact channel from your favorites. Our team is here to help. 

 

We would first suggest performing a system refresh on your equipment. This may remedy the issue the fastest. I have listed some instructions below for you to try. Once you have, let know if you still see the issue! 

 

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
  5. The X1 Welcome screen will appear after the TV Box restarts.
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
  7. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues.

Visitor

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7 Messages

You misunderstand. It's fine online or on the tv. The problem is in the Xfinity Stream app on iPhone. The Impact Channel will not delete from my Favorites list. I never added it to begin with. I tried deleting the app and downloading back. Didn't work. There's not anything else I can do on my end. Maybe when I log back in, I can do it without it logging me in automatically on the site. No clue. 

Official Employee

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1.2K Messages

Hi there @Ledsteplin. I am sorry to hear that you are not able to remove a channel from your favorite list on the Xfinity Stream App. I have actually just stared and un-stared a channel, and it works on my end. I did have to go back home and hen back to live TV and then back to the favorite channel filter. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

It may work for you, but it doesn't work for me. I was able to unstar it online, and it stayed that way there online. But not in the iOS app. It simply will not remove. It's attached to my account that way. 

Official Employee

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1.5K Messages

Thanks for giving that a try, @Ledsteplin! Let's try clearing the app data from your iOS app.

Open the app and go to the settings. For some apps, you can choose the General option. Locate the Storage and select it.

Now you can see the app data and related cache. In general, you will be offered a Clear or Manage feature to remove app data from your device quickly. You can follow the instructions in the app to clear the unwanted data.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 Messages

5 months ago

Cannot delete CBN and Univision from my favorites. When I unstar them, it automatically restarts it within seconds. Neither are channels I would ever watch! Clearly Comast is manipulating my favorites to keep them on. As I’m not Spanish speaking there is no way I would ever watch Univision. I also would never watch the Christian Broadcasting Network. 

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