New Poster
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3 Messages
britbox captions black out after about 40 minutes
I recently had my set top box replaced. Since that was done, I've noticed when I watch a show on Britbox (through the Xfinity Apps menu) the closed captions blacken out after about 40 minutes. This did not happen with the previous box. If I leave Britbox and return to watch the rest of the show, the captions come back on. I can't find anything in the community forum on this. The troubleshooting tips for box malfunction have been done repeatedly and they don't affect this problem.
XfinityChelseaB
Official Employee
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1.1K Messages
4 months ago
Hello @mcmart, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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Jeffrey_T
Frequent Visitor
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8 Messages
18 days ago
Same here. Have the same problem.
has anyone been able to resolve this issue?
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