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user_1lvhzu
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Saturday, March 21st, 2026 5:10 PM

App Entitlement Refresh

I have been attempting to Activate Apple TV for over a week with no success. I get as far as the Apple site and it either ask me to start a trial or gives me “this subscription cannot be found.” I have the StreamSaver bundle with Apple. I am requesting an App Entitlement Refresh to fix the situation.

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6 hours ago

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user_1lvhzu

Visitor

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3 Messages

7 hours ago

If you still receive "Something unexpected happened" or similar errors after trying the steps above, the issue is likely on Xfinity's provisioning side. 
Reddit +2
  • Ask for a "Refresh": When speaking to support, specifically ask them to refresh the entitlement or resend the activation signal for your Apple TV+ subscription.
  • Escalation: If the first representative cannot fix it, ask to have the ticket escalated to a level that can inspect your account's subscription link to Apple. 
    Xfinity Community Forum +1
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XfinityOrlandoM

Official Employee

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3.2K Messages

6 hours ago

@user_1lvhzu

Thanks for reaching out to us we do apologize for any inconvenience you're having activating your Apple TV subscription.  Let's take a deeper look at your account,  to get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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