AppleTv Activation

@XfinityCliff 

1. I have successfully connected to Disney/Hulu, Netflix, and Peacock. Apple TV is the only one giving issues. 

2. That is correct. I was in the "your subscriptions" which shows the available subscriptions to activate. The AppleTV has the "activate" button. I click on that button and the AppleTV pop-up happens, loads for a few seconds, and then displays the "something unexpected happened" and states to try again and if it persists to try again later. Since this original post have tried multiple more times with the same problem. 

3. When I used the direct link the xfinity.com/activate-apple, and is says my subscription is active. I signed into my AppleTV account and it tell me that I have a 7 day free trial and that it will cost $12.99 after the free trial is up. When I hit the free trial button, it wants me to put in payment details. If I have the account via the xfinity streamsaver, I don't think I would need the free trial?

4. Also in all my other subscriptions (disney/hulu, peacock, netflix) it says in my account details it is managed through xfinity, but in my appletv account it doesn't say anything about the subscription being managed by xfinity, or that I even have a subscription. 

Thanks for that additional detail @user_czzpjn!  I appreciate you clarifying your steps for us and your patience in working with us toward a resolution for you.  ❤️

One additional question I would like to ask, have you ever had an Apple TV account prior to the Stream Saver Option with us? 

@XfinityCliff​ 

I have had an apple account but have not used it in a long time. It is the same email address as my Xfinity account.

The thing I don't get is that the initial activation from the your subscriptions page never got to the point of me signing in to my account since it never loaded. So it didn't know my Apple account. So I am not sure how when using the direct link it thinks it is already active. 

@user_czzpjn I'd like you to send us a direct message with your full name and service address so we can take a closer look at your services for you.  

I truly appreciate you answering my questions and clarifying things for us, and we're going to make every effort to get you a resolution on this.  ❤️

Please use the following instructions to do so.  

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…