Visitor
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3 Messages
Amazon Music not starting.
For the last 4 days, my Amazon Music App has not ben starting. Just a black screen, a short error message that starts with "Oops...", and then is dumps me back to the main menu. I have been told that this is a known issue and I have seen other posts discussing different issues with Amazon Music, but none with just the black screen and return to main menu.
I would like to uninstall and reinstall the Amazon Music App. Is this possible? If so, how can do this?
Any info is most welcome!
Accepted Solution
user_a5788b
Visitor
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2 Messages
2 months ago
We are having the same issue. I was eventually able to talk with a real person on 2/17 and was told that he opened an incident report and said to try again in 36 - 48 hours. I tried again today (2/18) and got the same issue. Since the app came pre-installed, there does not appear to be a way to uninstall it and re-install it.
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user_a5788b
Visitor
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2 Messages
2 months ago
Not sure if you have retried lately but it appears Xfinity fixed this issue earlier this week.
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