Saturday, November 18th, 2023 7:47 PM

Xfinity Rewards promo code issue

Hello All,

I have received a promotional email from xfinity rewards (GOLD Membership, Xfinity Internet Customer) to switch xfinity mobile with $830 off for switching and activating new line. I used the promo code in my order but post order submission the automated process to verify my credentials was failed and order subsequently got cancelled.

Now when i am trying to place new order with same promo code used in my cancelled order was not reusable. I get message as "

The code you entered has been used". I reached out to customer care over chat and phone but they only repeat that coupon code is not reusable. When Xfinity cancels order due to automated verification why the same code cant be applied in my new order. 
Looking for some help to reach right email-id or team to resolve this issue.

2 Messages

20 days ago

I have same issue , after I verify my photo ID ,then I got order be cancelled , when i am trying to place new order with same promo code. I get message as "The code you entered has been used" ,I tried to call service and Chat, but all the support is doing is throwing me around to different numbers and chats. Is there anyone with FULL access to help?

Official Employee


571 Messages

18 days ago

Hey @nivas4u2,


Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance. Reviewing the information, certain Xfinity Rewards customers are eligible for up to am $830.00 device discount. Some needed steps would be redeeming the offer within the Xfinity Rewards portal before starting the sales order flow. 


To get assistance with placing a new order and receiving the discount, I would highly recommend reaching out to our Xfinity Mobile team as they have the tools and resources to get this matter resolved. 


We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1(888)936-4968
• Phone: 1(888)936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile


Our Xfinity Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general Xfinity Mobile questions in the future.

1 Message

I have been trying to get this same issue address for days and am told I’m outta luck? 

Official Employee


1.1K Messages

Hi, @user_o5jy9h. Thank you for reaching out on this point and bringing this to our attention. I'm sure this has been confusing, but we'll do all we can to help. Can I get more details about your progress so far? Have you had a chance to reach out mobile team directly regarding the reward being added? 

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9 Messages

18 days ago

I have the exact same issue, I started thinking Xfinity is scamming us.

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