9 Messages
XFINITY COST ME $830 PROMO CODE, AND CHAT AGENTS [Edited]
I'm a Xfinity internet Gold customer, and I got $830 promo code from my rewards center. I tried to add two new lines with iPhone 15 Pro's using the promo code, I also got buy one get another line free for one year. Order went through initially, and order got CANCELLED after the ID verification without any reason. here comes the problems
1.) I tried to re-order again with same promo code, and It doesn't work at all. I have been in call hours talking to Agents just to keep getting redirected for ever.
2.) Today (Nov 20, 2023) I was chatting with Agents straight 9 hours, was keep getting transferred to random agents, I talked to around 20 agents for nothing. I saved all chat Transcripts. 9 HOURS SERIOUSLY ?.
3.) One Agent literally tried to [Edited: "Inflammatory"] sell expensive tier. He told me multiple times saying that "I applied your $830 Promo code. consent it I will place order". But when I checked the consent details for 30 min's he did not add $830 promo code, and tried to lock me down to expensive tier for 2 years. LIKE SERIOUSLY ?
No other big company [Edited: "Inflammatory"] like XFINITY did. It cost me my $830 Promo code, my peace, and 3 days of time.
FOR XFINITY EMPLOYEES: WHO EVER IS GOING TO REPLY TO THIS MESSAGE, SAYING CONTACT OUR AMAZING MOBILE DEPARTMENT FOR FURTHER ASSISTANCE, PLEASE UNDERSTAND I DID THAT FOR 2-3 DAYS. I NEED MY $830 PROMO CODE BACK.
user_2esoh7
9 Messages
11 months ago
No replies ? No resolution ?
4
user_egkiis
3 Messages
11 months ago
It's been 6 days, no one contacted me, and no help
1
user_2a9cx7
7 Messages
11 months ago
I know that this may be wasted energy, but I filed a complaint with the better business bureau. If enough people do it, maybe, just maybe, there might be enough attention paid to this issue. [Edited: Solicitation]
(edited)
5
elevate
2 Messages
11 months ago
They wasted my time with this offer too, it's fake, it's bait, they will waste your time for hours and days and cancel your order if you try to use the code.
2
going2heaven
Visitor
•
1 Message
10 months ago
I had a similar experience on same promo code!! I can not afford $830. What can I do?
1