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user_b70d74
1st Topic

Visitor

 • 

5 Messages

Wed, Sep 28, 2022 4:47 AM

Xfinity mobile deducted payment without bill

Hi , I received a mail from xfinity , that my card has been charged ~92$ & also xfinity did not Provide any expenses bill details.

I verified my bank account it shows xfinity deducted the money.

chated with the agent they are saying check with bank as they could not see any bill, discussed with bank they are asking to check with xfinity.

Not sure what to do to get back the money or at least explain/bill from xfinity why they deducted them.


Does any one face similar issues? Is it common issue with Xfinity to charge the card on file whenever they want without any bill details?

Appreciate any help 

Question

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Updated 

2 months ago

 • Edited

61

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XfinityAntoine

Official Employee

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533 Messages

2 months ago

Thanks for reaching out @user_b70d74! I'm sorry you've been having such a hard time getting this taken care of. Were you able to make any progress since your last post? 

 

 

 

4

0

user_b70d74

Visitor

 • 

5 Messages

@XfinityAntoine​ 

Hi, Thanks for checking. nope there is no progress. 

Thanks

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2 months ago

0

XfinityNicolas

Official Employee

 • 

496 Messages

@user_b70d74, thank you letting us know it hasn't been resolved and I would love to help. [*edited out incorrect steps*]

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_b70d74

Visitor

 • 

5 Messages

I am unable to reach you, tried to reach @(https://comca.st/3EldZLF) , it shows following message..

Welcome back!

You are already logged in and will be redirected back to Reddit shortly.

If you are not redirected automatically, follow this link.

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2 months ago

0

XfinityStephanieK

Official Employee

 • 

715 Messages

I apologize for the error on our end. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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