XfinityJessie's profile

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4.8K Messages

Thu, Sep 15, 2022 6:32 PM

Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate your patience.

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6 Messages

5 d ago

Can we get someone from Xfinity to comment here? What is with the crazy delays??

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4.8K Messages

@user_183f07​ 

The official Comcast information about iPhone 14 shipping delays has been shared in the original post of this thread. We ask that customers please remain patient as we are sending out phones as soon as we receive them from the manufacturer.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

2 d ago

I had the exact same problem as others reported. Don’t contact mobile team at 1-888-936-4968. They are [Edited: "Inflammatory"] trained to just say anything. I had 3 different “specialists” come up with the craziest stories. One said two phones were under the same FedEx tracking number. One phone was shipping back to Xfinity and one to me. Told me to ignore the “delay” status reported on FedEx. Promised I was getting a phone that day. Never did. Another specialist said FedEx attempted delivery twice, but to the wrong city (I googled it, my address wasn’t in the other city). Just straight lie. I talked to FedEx. They said the phone never left their hands and xfinity recalled it. They said this happens often with Xfinity mobile. Something is definitely going on. 

i told xifinity to ship the phone right back to me once they got it. Somehow not an option. Made me order another phone, which is on back order until Oct 7. And no can say why it was recalled. 


This should be the simplest form of commerce. I order, they ship, FedEx delivers, customer enjoys. I do this with Amazon 5 times a week. Xfinity mobile can’t figure it out.

Watch, Xfinity Mobile will respond to this post and tell me to contact the “specialist”. [Edited: "Inflammatory"]. Legal action may be the only option.

(edited)

Visitor

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4 Messages

@user_6b59c7​ ,why is xfinity marking my messages "private"?

Visitor

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2 Messages

17 h ago

I placed an order on September 16, 2022 for IPhone Pro Max 256gb. My phone supposed to been delivered on Friday September 30,2022.  I received an email on a Thursday 9/22/2022 that my phone was on the way. My phone was delivered this morning Monday 9/26/2022. So they are coming just look out for that email from Xfinity mobile.

(edited)

Visitor

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2 Messages

typo you all I meant IPhone 14 pro max 256 gb

Visitor

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1 Message

7 h ago

Ordered 14 pro 256 on 09/19, originally shows delivery by 10/07. Still no signs of shipping.

Customer Service gave different answer when asking when it could ship. One said 09/26 which already passed. Asking today was told someone time week. Guess I have to pray it won't delay beyond 10/07

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