Someone ordered a phone under my name
Sounds like I am having the same problem as a lot of others. I'm in TN and someone with a Illinois area code ordered a phone and it was placed on an Xfinity mobile account that I didn't have. I have Verizon service. They even added an American Express credit card on the account. I have never had an American Express card. You you think Xfinity could seen the card doesn't have my name on it. Xfinity said they couldn't stop shipment on the phone because it had already been processed. Xfinity said to refuse the package that should have required a signature from FedEx. FedEx left the phone on my porch. At least I had possession of the phone. I called FedEx and after a week they picked the phone back up. After the phone was returned I did notice the device was removed from the fraudulent account. Now someone American Express card number still remains on the account, but I suppose it has been canceled because Xfinity send the balance of $25.99 to a collection agency. What can I do. I was on the phone with Xfinity a total of 5 hours on 2 different phone calls. I even talked to the fraud department and did everything they said do. What else can I do to clear this up and clear the account. After this Xfinity screw-up I would never have a phone from Xfinity!!