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user_6b625e
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3 Messages

Monday, February 14th, 2022 5:46 PM

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Samsung Galaxy watch 4 lte

Is it possible to activate the Samsung Galaxy watch 4 lte on Xfinity mobile? I have the Note 20 Ultra on Xfinity mobile. 

Question

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Updated 

3 years ago

6.5K

17

CCAlisha

Problem Solver

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571 Messages

3 years ago

Hello, @user_6b625e our Xfinity Forum support team is limited on our support for Xfinity Mobile services. 

 

 

You can contact our Xfinity Mobile support center via any of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/33qeqnX

 

Thank you for participating in our community.

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user_be086c

Visitor

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4 Messages

3 years ago

Following, have the same frustration. Apple watches are the only supported smartwatches currently. 😕

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user_ffade5

Visitor

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1 Message

3 years ago

My wife and I both have Samsung Galaxy phones purchased from Xfinity, they are our provider and yet we can't connect our Galaxy watches to the same service. This doesn't make sense. Why would I buy a Samsung Galaxy smartphone, have a Samsung Galaxy tablet- all purchased through Xfinity- and then have to use an Apple watch? Please explain.

3

CCDevin

Problem Solver

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735 Messages

@user_ffade5

Good morning! Thank you for reaching out to us here through our Xfintiy Forums support platform. I can appreicate where you are coming from and we want to offer all the support we can with adding your preferred devices. Since we do have limited support for Xfintiy Mobile, we would suggest reaching out to them as @XfinityAlisha advised. That contact information is:

• SMS Text Message: 1 (888) 936-4968

 

  • Phone: 1 (888) 936-4968

 

I no longer work for Comcast. 

3 years ago

0

user_Hater

Visitor

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2 Messages

Yep, just got off a chat with them about this.  [Edited: "Inflammatory"]  There are over 30 million Galaxy Watch owners that they are alienating.  Great business move, Xfinity!  (insert eyeroll here).   

(edited)

3 years ago

user_b8f4a0

Visitor

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1 Message

@user_ffade5​ xfinity mobile doesnt sell galaxy tablets in my market. i believe they only have ipads nationwide. the lack of other samsung devices like watches and tablets could be due to something on samsungs end. they may have exclusive deals with other mobile competitors. my frustration is the same, I have a note 20 ultra with XM and am waiting to buy a smart watch until I see XM selling it. 

3 years ago

0

user_46928f

Visitor

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3 Messages

3 years ago

I have tried, and no.  Xfinity please hear us, we want LTE for our Galaxy watches!!!

1

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_46928f, we appreciate you taking the time to reach out to our Forums page. You can certainly reach out to our Xfinity Mobile Support team for further assistance:

 

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/33qeqnX

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_457f68

Visitor

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1 Message

3 years ago

Lack of Galaxy watch support is the only thing preventing me from switching to xfinity mobile.  Xfinity, please consider adding support for android watches.  Thank you

4

XfinityGabriel

Official Employee

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2.4K Messages

Hi, @user_457f68! Thanks for reaching out to XFINITY to provide this feedback. At Comcast, we are always striving for technological innovation so galaxy watch support may be available in the future. Here is also a great digital option for leaving your feedback to ensure your voice is heard. If you have any additional questions or concerns, please feel free to reach out. We are here to help 24/7. https://comca.st/38ii3hU;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_4ef013

Visitor

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1 Message

Yes, we need Samsung watch support from Xfinity Mobile.

3 years ago

XfinityJeniece

Official Employee

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3.3K Messages

I really appreciate your feedback and your interest in the Samsung Watch serviced through Xfinity Mobile. At Comcast, we are always striving for technological innovation so Samsung Watch support may be available in the future. Here is also a great digital option for leaving your feedback to ensure your voice is heard. If you have any additional questions or concerns, please feel free to reach out. We are here to help 24/7. https://comca.st/38ii3hU;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_88a26b

Visitor

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2 Messages

Following for comments. We are about to switch to Verizon so I can get the new watch

3 years ago

0

user_d86206

Visitor

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1 Message

3 years ago

Following for updates

0

user_6b625e

Visitor

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3 Messages

3 years ago

Please make the move to support Galaxy watches, you will make current customers ecstatic and certainly bring in new customers. The market is large! 

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user_388bf4

Visitor

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1 Message

3 years ago

Looking for the same thing. I love my Xfinity service...but wondering WHY I can't add a Galaxy watch to my plan since I have a brand new Samsung S22 Ultra on my line. This is more than frustrating. It's alienating. Please Xfinity, hear us and fix this! I'm so disappointed I can't have an LTE watch and keep my service.

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Seattleguy0802

New Poster

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8 Messages

3 years ago

The exact reason I had to cancel Xfinity mobile service. My wife wasn’t happy that she could never use her galaxy watch. We waited 6 years for compatibility and still nothing and just made the switch back to Verizon. 

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user_68d940

Visitor

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1 Message

3 years ago

Not good Xfinity. I'm already in a bad mood. My fitbit sense died today and I've had it. Fitbit and I are officially over. I'm getting a Galaxy watch for sure so if you don't support it we are breaking up too. 

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user_3f89fc

Visitor

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1 Message

3 years ago

This is kind of a deal breaker for me too. I'll give XM/Comcast another month or so to support my Galaxy Watch, or I'll have to go elsewhere.

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Shawdust

Visitor

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1 Message

3 years ago

Let's get some service to these watches please. Let's go Xfinity bring this home. Love the service! Bridge this gap!!!!

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user_88a26b

Visitor

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2 Messages

3 years ago

Following. We are about to switch to Verizon.  I want the new watch but don't want to be bound by just wifi.  Xfinity.........step up your game please or you're gonna lose more of us! We love everything else about Xfinity and I don't want to break up......but......sometimes people need more in a relationship 🙃 

(edited)

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JimmyBeaz

Visitor

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1 Message

3 years ago

This is unbelievable.  Please add coverage for Samsung smart watches.

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XfinityChad2

Official Employee

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263 Messages

3 years ago

We are working on adding support for Android watches but is not targeted until later this year.   We are sorry for any inconvenience.  

2

user_be086c

Visitor

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4 Messages

@XfinityChad2​ Will we all be notified when the Galaxy Watches are supported?

3 years ago

0

CCLamont

Problem Solver

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519 Messages

Hey, @user_be086c  appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3RjPBh0 where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

3 years ago

0

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