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Visitor

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3 Messages

Mon, Feb 14, 2022 5:46 PM

Samsung Galaxy watch 4 lte

Is it possible to activate the Samsung Galaxy watch 4 lte on Xfinity mobile? I have the Note 20 Ultra on Xfinity mobile. 

Official Employee

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396 Messages

3 m ago

Hello, @user_6b625e our Xfinity Forum support team is limited on our support for Xfinity Mobile services. 

 

 

You can contact our Xfinity Mobile support center via any of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/33qeqnX

 

Thank you for participating in our community.

Visitor

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2 Messages

3 m ago

Following, have the same frustration. Apple watches are the only supported smartwatches currently. 😕

Visitor

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1 Message

2 m ago

My wife and I both have Samsung Galaxy phones purchased from Xfinity, they are our provider and yet we can't connect our Galaxy watches to the same service. This doesn't make sense. Why would I buy a Samsung Galaxy smartphone, have a Samsung Galaxy tablet- all purchased through Xfinity- and then have to use an Apple watch? Please explain.

Official Employee

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640 Messages

@user_ffade5

Good morning! Thank you for reaching out to us here through our Xfintiy Forums support platform. I can appreicate where you are coming from and we want to offer all the support we can with adding your preferred devices. Since we do have limited support for Xfintiy Mobile, we would suggest reaching out to them as @XfinityAlisha advised. That contact information is:

• SMS Text Message: 1 (888) 936-4968

 

  • Phone: 1 (888) 936-4968

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Yep, just got off a chat with them about this.  They only support the Apple cult.  There are over 30 million Galaxy Watch owners that they are alienating.  Great business move, Xfinity!  (insert eyeroll here).   

Visitor

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1 Message

@user_ffade5​ xfinity mobile doesnt sell galaxy tablets in my market. i believe they only have ipads nationwide. the lack of other samsung devices like watches and tablets could be due to something on samsungs end. they may have exclusive deals with other mobile competitors. my frustration is the same, I have a note 20 ultra with XM and am waiting to buy a smart watch until I see XM selling it. 

Visitor

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3 Messages

1 m ago

I have tried, and no.  Xfinity please hear us, we want LTE for our Galaxy watches!!!

XfinityGabby

Official Employee

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469 Messages

Hello @user_46928f, we appreciate you taking the time to reach out to our Forums page. You can certainly reach out to our Xfinity Mobile Support team for further assistance:

 

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/33qeqnX

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Lack of Galaxy watch support is the only thing preventing me from switching to xfinity mobile.  Xfinity, please consider adding support for android watches.  Thank you

Official Employee

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614 Messages

Hi, @user_457f68! Thanks for reaching out to XFINITY to provide this feedback. At Comcast, we are always striving for technological innovation so galaxy watch support may be available in the future. Here is also a great digital option for leaving your feedback to ensure your voice is heard. If you have any additional questions or concerns, please feel free to reach out. We are here to help 24/7. https://comca.st/38ii3hU;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Yes, we need Samsung watch support from Xfinity Mobile.

Official Employee

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768 Messages

I really appreciate your feedback and your interest in the Samsung Watch serviced through Xfinity Mobile. At Comcast, we are always striving for technological innovation so Samsung Watch support may be available in the future. Here is also a great digital option for leaving your feedback to ensure your voice is heard. If you have any additional questions or concerns, please feel free to reach out. We are here to help 24/7. https://comca.st/38ii3hU;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

19 d ago

Following for updates

Visitor

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3 Messages

19 d ago

Please make the move to support Galaxy watches, you will make current customers ecstatic and certainly bring in new customers. The market is large! 

Visitor

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1 Message

13 d ago

Looking for the same thing. I love my Xfinity service...but wondering WHY I can't add a Galaxy watch to my plan since I have a brand new Samsung S22 Ultra on my line. This is more than frustrating. It's alienating. Please Xfinity, hear us and fix this! I'm so disappointed I can't have an LTE watch and keep my service.

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