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Lonelyboy
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Contributor

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33 Messages

Sun, Jul 12, 2020 3:00 PM

IRS unable to verify my Xfinity mobile number

I attempted to setup something within the Internal Revenue Service system that required verification of my phone number, seemingly via text message.  I entered all 10 digits as required.  The IRS system failed and indicated it was not able to verify my number.  It stated within the setup instructions that landline numbers and Google Voice numbers could not be verified but nothing about MVNOs in general.

 

I do not have a problem receiving texts otherwise but I suspect due to the sensitive nature of the setup that the IRS system is doing more in depth verification with my number than just trying to send a text.

 

Anyone have a similar issue or have any idea what might be the root cause?

Responses

Scorpio49

Contributor

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25 Messages

10 m ago

Sounds suspicious 

Regular Visitor

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1 Message

9 m ago

Same problem here.

New Poster

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1 Message

4 m ago

I have the same issue. Is there an Xfinity moderator who can answer?

New Poster

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2 Messages

2 m ago

I have the same problem. I called Xfinity customer service and they were unable to help. They suggested calling the IRS so that is my next step. Did anyone ever get this resolved?

New Poster

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5 Messages

2 m ago

Further into the depths of the tax season, the IRS remains unable to validate one's ID based on a working cell/mobile phone number. I see nothing on the IRS.gov website about sending the number via text message. The web page is designed to take a mobile number when typed-in by the hapless taxpayer and then sent via e-mail.  In short, the system is broken and the powers-that-be are willing to leave it that way indefinitely.  Why not, when Covid, agency budgets, the U.S. mail, and workload can be blamed? By the way, the original letter is dated July 12, 2020; today is March 26, 2021.

I am confident this country has under-employed computer software design graduates who could readily weed out the glitches in the IRS system. Two big time-wasters relate to verification of identity via mobile numbers and adjusted gross income data.  Much of this this could be done on short-term contracts (i.e., no dental insurance), until the bureaucracy and politics intervene. No way can we allow the country's commercial tax preparers to speed-up processing. Nor can we permit the IRS to levy a fee for each phone number or AGI verified.  My return could have been filed two weeks ago, but it just may take another month.

New Poster

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5 Messages

2 m ago

p.s.  When I called Xfinity it took some doing to get to a live agent. As soon as I stated my problem (IRS declining to validate my identify based on my legit mobile phone number) the agent seemingly had no idea what I was talking about. In fact, the agent became flustered and stopped making sense. My guess is that this live "Assistant" was somewhere along the Pacific Rim, out of the loop on this issue. My sense is that

Xfinity is ducking a problem that HQ should have addressed long ago. 

Official Employee

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5 Messages

Happy Sunday! I can't thank you enough for your continued patience while we look into this matter. I just want to make sure I'm on the page. Are you only having issues with your phone number on this specific website? Have you had this issue with any other website in the past? -AD 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I remain unable to access my IRS account. The IRS requires a phone number from which they can independently verify the subscriber information. Evidently Xfinity's systems do not allow for this perfectly reasonable service that all legitimate mobile service providers seem to have no trouble with.

Please resolve this issue ASAP.

Official Employee

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168 Messages

I would be super frustrated as well! We are able to provide general troubleshooting here for you but in this situation I would recommend giving us a call in at (888) 936-4968 for further assistance. I truly hope that we are able to resolve this for you soon.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

1 m ago

Yes actually. I was setting up my capital one card and it did not work. I also went to sign up for informed mail with usps and again did not work.  Even talked to an agent to see if maybe by chance there was a mistake on my profile that I could  not see.

(edited)

Visitor

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1 Message

20 d ago

Was this ever fixed?

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