iPhone 14 Shipping Times

@user_a67d69​ Nice it’s super weird that I got charged on the same day and everything too is the phone already on your account too? I’m starting to think they might lump me in with the 16th shipments my trade in email even shows the due date as October 1st which is 2 days after the day I’m scheduled for 

Phone showing up under the devices, but no IMEI or anything, just the model.. I believe when the phone is being shipped, IMEI will be updated too.

@user_a67d69​ where is the Cancel button located!?!

@user_ca5149 Hello and thank you for reaching out over our Xfinity Community Forum. I wish I had a simple answer for you on how to cancel, however, our Xfinity mobile service actually has it's own specialized customer service team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to assist you in getting any questions or concerns you may still have answered regarding preordering (or cancelling your preorder) of your incredible new Apple iPhone 14, or any other Xfinity Mobile capable device we have available, no problem at all!

You can reach our incredible Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help! We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher

@user_72a57b​ They usually are consistent. Tracking details out by Wednesday and delivery on Friday. Not sure though with recent supply issues and 14 PMs dates slipping to October in just couple of hours in to preorder. Where are you seeing delivery on 9/16???

@bgrieser12​ This is my first time ordering with xfinity. It feels like mine may arrive on release day with everything that’s happened so far. I don’t have the option to cancel, my trade in already started, the phone is on my account now, and I was already charged. My date is September 30th though so maybe maybe not?

You may get lucky. Based on what I saw people comment on the boards last year, there was not really a rhyme or reason for when people got their phones delivered.  Also is device-specific.  Obviously some models have more inventory than others. It looks like I have been charged already as well, but that doesn't guarantee anything unfortunately. The real tell will be if you get a tracking number by Wednesday.

@bgrieser12​ If I don’t get a tracking number I’ll have to ask them to push my trade in date back more because my offer ends on the 1st and it makes no sense to give two days to trade in the phone lol

@user_b0a8cc​  For me its in my xfinity mobile order confirmation email. 

@user_cd1d07​ speaking from my pre-order experience last year, the confirmation email does not mean much until you get an actual tracking number.

Did you get your phone late or early?

@user_3cb27f​ I ended up going to my Xfinity store and picking up a phone on release day because my "pre" order would have been delayed weeks even though I ordered shortly after the pre-orders went live.  They were able to cancel my online order at the store.  Hopefully, I won't have to do the same this year.  Still no update yet since my order confirmation on 9/9.

My order is strange I’m at the same stage as everyone else who has a 9/16 date but I’m 9/30 they charged my card and the phone is on my account I even got my trade in offer with a due date of 10/1 as if I would be getting the phone on 9/16 I’m hoping that it would come early but I’m not expecting it

@user_cd1d07​ which other thread?

https://forums.macrumors.com/threads/xfinity-mobile-iphone-14-14-pro-pre-order-tracking-thread.2358312/

@user_82e017​ Locked until device fully paid off

@user_a67d69​ thank you.

Hello there @bgrieser12 ! We can certainly understand wanting to get the latest and greatest with the new iPhone and want to ensure that we get you in touch with the experts to help! Our information available over this platform here is a bit limited and we're unable to see anything specific to an Xfinity mobile account or device, but we can absolutely get you the information needed to get in touch with our Mobile experts to check the status of your order!
Have you tried either of the following options to get ahold of one of our Mobile Experts?:

Call or Text: 888-936-4968
Or using their 24/7 chat system: https://comca.st/3BhiaVv

@bgrieser12​ same here. Credit hold is gone today. Is that due to default hold period expiring?? Device says paid in full in the xfinity

system though...😇

I've tried both the phone and chat. Easy to reach someone, but no useful information.

@user_72a57b​ bingo. Really frustrating.

Same thing here. I have no clue what the heck is going on and some say that you're not charged until the order ships. I checked my credit card and the charges have also disappeared. Hoping to have better luck at the Xfinity store on Friday morning.

@Solid86​ pretty much identical timing to me, same boat. Only difference is I ordered a pro not pro max.

They probably did lie about inventory my date is sept 30th for the space black 128gb pro max but my card was already confirmed and charged and my trade in offer was sent an hour after I placed it the date that’s it’s due is the 1st which lines up with the 21 day policy for trade ins if I were to get it on Friday 

@Solid86​ I ordered A14PM 512GB Space Black as well on 9/9/22 @ 8:05 am.  I was sent the confirmation email with the date of 9/30/22 as my estimated delivery.  So on today I called XM to check status because I have seen online articles and heard about all of the delays.  I was advised that I will not received my phone until 10/28/22.  They offered me a $75.00 credit off this month’s bill which is coming up…..😤. But where is my phone????????

@J810zx​ Which timezone are you? Just trying to see the pattern. EDT people have mostly reported the disappearing charges.

@user_cd1d07​ Charges still show. No tracking emails yet. The devices in the XM app are in gray. Cannot see the details. 

@user_cd1d07​ When I log in to fed ex, there is a pending shipment, but nothing is clickable. I'm guess this is my phone since I don't have any other pending shipments that I'm waiting on! On my main tracking page, this is listed under "master"

And this is the same one