Visitor
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4 Messages
iPhone 14 return cancellation
Xfinity processed a return for my iPhone but have yet to receive the return label. After many phone calls and hours spent speaking to multiple xfinity customer service representatives, I decided I’d just go ahead and keep the iPhone 14 and pay full price. Then xfinity customer service tells me the iPhone 14 can’t be activated because a return had been processed!! But they’re not able to provide me with a return label!! So I’m paying for an iPhone 14 that can’t be activated OR returned!!! What can I do to either return the phone or activate it!!! This is EXTREMELY frustrating, unacceptable, and the worst customer service I’ve ever experienced in my life with ANY company! Someone help me PLEASE!
XfinityJeniece
Official Employee
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3K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile device. I can see how this ongoing issue with getting your device working or returned would be frustrating. I know you mentioned that you called our Xfinity Mobile Team. Have you also tried reaching out through text message and chat? You can reach them at,
SMS Text Message: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_65ecf8
Visitor
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4 Messages
2 years ago
Of course I have! It’s offensive that you would even ask that, basically assuming that I’m some kind of idiot! If you are an Xfinity employee, you should not be so quick to tell people to text as opposed to calling! You are basically acknowledging that Xfinity has a problem with customer service and are just punting the problem in a different direction! How about you actually provide information on how to solve the problem as opposed to just telling me to contact them in a different manner! Actually, what would be helpful is if you would provide me with a contact number that would actually put me in touch with someone who can help me solve the problem instead of providing me a number that anyone can find if they Google it on the Internet! Your reply is a typical Xfinity customer service reply…Unhelpful!
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user_65ecf8
Visitor
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4 Messages
2 years ago
So today once again, I called Xfinity customer service. Told them again that bottom line, I am paying Xfinity for an iPhone 14 that they cannot activate nor can they provide me a return label so that I can return it to Xfinity. Today, their solution was to activate the iPhone with a brand new phone number!! Very long story short, they tried to activate my new iPhone 14 with a brand new phone number and it still did not work. They then told me that it would take one hour for it to activate and that what they would call me throughout the process to ensure it worked. Not only did it not work, but 10 hours later no one has yet to call me back!
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user_aaaad6
Visitor
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5 Messages
2 years ago
Xfinity Mobile sent me and empty shipping box when I ordered an iphone,, they claim i received the shipment and want me pay for it, an empty box!,, I have opened 5 support cases with them and they refuse to close the issue and always revert to making me pay for a phone that was never delivered. Do not trust anything they tell , rip off artists are everywhere in Xfinity Mobile.
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