Follow Up on IPhone 14 Issue

So today once again, I called Xfinity customer service. Told them again that bottom line, I am paying Xfinity for an iPhone 14 that they cannot activate nor can they provide me a return label so that I can return it to Xfinity. Today, their solution was to activate the iPhone with a brand new phone number!! Very long story short, they tried to activate my new iPhone 14 with a brand new phone number and it still did not work. They then told me that it would take one hour for it to activate and that what they would call me throughout the process to ensure it worked. Not only did it not work, but 10 hours later no one has yet to call me back!