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Frequent Visitor

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15 Messages

Mon, Jan 10, 2022 6:41 PM

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Cutoff for $200 BYOD promotion

The current promotion for a $200 prepaid card if I BYOD expires today (1/10). Does this mean the line has to complete activation by today? I have a line that is in the middle of porting in; will I still get the $200 if it finishes after 1/10? Also, if I order a SIM card today to port in a second number will I get the promotion?

Question

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Updated 

5 m ago

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XfinityJorge

Official Employee

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414 Messages

7 m ago

Hello there! Thank you for contacting our Xfinity Support Team on our Forums. I see that you have some concerns about your the BYOD promo for Xfinity Mobile. As of right now, the quickest way for us to assist you, is to call us at 

1 (888) 936-4968. Our Mobile team is great and they can take a look into how they can help. 

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user_445321

Visitor

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1 Message

7 m ago

Can we get an answer to this question please!

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XfinityAdrienne

Official Employee

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43 Messages

Hey there, thank you so much for taking the time to reach out to us! I do apologize, but we are limited on access to Xfinity Mobile accounts on Social Media. We do recommend reaching out to one of our awesome Xfinity Mobile experts for details on the promotion. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here  https://comca.st/3qvWPDQ. Please let us know if you have further question, we are here for you 24/7 for any assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 m ago

0

user_54de23

Visitor

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1 Message

I have similar issue, I have activated two within the cutoff date and while activating the $200 card was showing for me, the second line got ported after couple week due to an issue and Xfinity fixed that. Now i am seeing only one $200 in Incentive Tracker not the other one.

I have reached more than 15 agents in chat and in phone and have escalated with a ticket 053779905, still not getting any response.. What is the escalation email address for customer support.. ?

6 m ago

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XfinityTravis

Official Employee

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310 Messages

@user_54de23

Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 m ago

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JJA_1993

Visitor

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1 Message

5 m ago

I have this same question.  I talked to an agent on 3/19 and he said I could sign up for mobile (BYOD) and get a $200 prepaid gift card for each line.  He sent us two new SIMs.  It's 3/22 and the SIMs have not arrived yet, so obviously I cannot activate the phones on Xfinity yet.  I don't see any record on my order that we will get the gift cards, but I thought he said we had 14 or 30 days or something like that to complete activation.  Anyone else have this happen?

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XfinityThomasA

Official Employee

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302 Messages

@JJA_1993 - Hello, and thank you for choosing Xfinity. I know I'd be wondering that same thing too and it's important to us that you're informed about your purchase. Can you double check your email for communication about the shipping?

Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3uq72T4.

You can use the following options for support:

 SMS Text Message: 1 (888) 936-4968
 Phone: 1 (888) 936-4968
Chat: https://comca.st/3wxqujm. Please let us know if it helps! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 m ago

0

user_715bde

Visitor

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1 Message

5 m ago

What if someone gets a new phone within the 90 day period of the byod promotion? Does that affect the visa gift card? 

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XfinityEthan

Official Employee

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933 Messages

@user_715bde. The terms don't mention specifically about that scenario. It only states the line, plan have to be maintained for 90 days and port within 30 days. Many promotions can be stacked. I recommend calling our mobile team to double check. 1-888-936-4968. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 m ago

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